Chapter 2: The Communicative Affordances of Technological Artifacts.
Chapter 3: Communication as Computation?.
Chapter 4: Talk in Interaction.
Chapter 5: The Telephone: Technology of Sociability.
Chapter 6: Telephone Interaction and Social Identity.
Chapter 7: Technological Mediation and Asymmetrical Interaction.
Chapter 8: Computers, Humans, Conversation.
Chapter 9: Virtual Conversation.
Chapter 10: Conclusion: A Reversion to the Real?.
Appendix: Transcription Conventions.
A Based upon his own case studies, Hutchby shows how human conversation is being shaped by technological media such as the telephone, the Internet and video-conferencing.
A Ian Hutchby is a leading figure in the field of conversation analysis and has written widely on the subject.