The term 'stress'.
The costs of stress.
Work and mental health generally.
The changing work context and work stressors.
Work stressors: Some issues.
Changing work stressors.
2 Coping: The measurement debate.
A history and some definitional issues surrounding coping.
Defi ning coping and definitional issues.
The measurement of coping.
Classifying coping and creating scales.
3 New directions for coping research.
New developments in appraisal.
The infl uence of positive psychology.
From positive psychology to proactive coping.
Other developments in coping.
Progress towards understanding coping effectiveness.
From stress to emotions to positive emotions and coping.
4 Coping with specific work-related stressors.
Types of coping.
Coping with work stressors.
Coping strategies used by specific occupational groups.
Future directions in research on coping with specific work stressors.
5 Coping with work–life conflict.
Personal coping strategies.
Organizational strategies to ameliorate work–life conflict.
6 Stress management interventions.
Conceptual framework for stress management interventions.
Evaluating stress management interventions.
Factors infl uencing the effectiveness of stress management interventions.
Some guidelines for effective interventions.
7 Coping with work stress: An agenda for the future.
Continuing debates: Emerging context.
Building a future research agenda from the themes of the past.
The characteristics of coping and coping types.
Assessment of coping behaviours.
Coping styles versus coping strategies.
The role of meaning in coping research.
Personal coping versus organizational stress management interventions.
From stress to well-being.
""Dewe (organizational behavior, U. of London, UK) et al. review issues surrounding work stress and coping research, what is needed to sustain this research, and possible new coping strategies for individuals and organizations to use when dealing with work stress and improving health and well-being."" (Reference and Research Book News, February 2011)