Part I: Focusing on Yourself First.
Chapter 1: Introducing Counselling Skills.
Chapter 2: Understanding Yourself through Personal Development.
Chapter 3: Taking Care of Yourself.
Chapter 4: Maintaining Good Practice.
Part II: The Listening Helper.
Chapter 5: Being a Listening Helper.
Chapter 6: Qualities, Skills, and Knowledge for Listening.
Chapter 7: Recognising Your Own Barriers to Listening.
Part III: Structuring a Helping Conversation.
Chapter 8: Establishing a Helping Relationship.
Chapter 9: Stage One: Beginning the Discussion.
Chapter 10: Stage Two: Deepening Understanding.
Chapter 11: Stage Three: Working with Action and Endings.
Part IV: Understanding People and Problems.
Chapter 12: Being Prepared for Common Personal Problems.
Chapter 13: Understanding People from a Social Perspective.
Chapter 14: Understanding Individuals from a Psychological Perspective.
Part V: Handling Challenges.
Chapter 15: Coping with Different Types of Helping Conversations.
Chapter 16: Dealing with Difficulties.
Part VI: The Part of Tens.
Chapter 17: Ten or So Key Counselling Skills.
Chapter 18: Ten Resources for Improving Your Counselling Skills.
Chapter 19: Ten Great Counselling Books.
Part VII: Appendixes.
Appendix A: Case Studies and Discussion.
Appendix B: Becoming a Counsellor.