Transforming the American Hospital
Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults.
--Coyla Anderson, executive vice president, operations, Holy CrossHealth System
At a time when the health care industry is going through acrisis--closures, layoffs, soaring costs, dissatisfied customers,and increased turnover--some hospitals have dramatically improvedquality, productivity, and profitability. How?
They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.
Table of contents
BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.
Why Hospitals Fail.
Reinventing the American Hospital.
HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.
Unleashing People for Contribution.
Delivering the Service Strategy.
The Quality-Productivity-Innovation Equation.
A Streamlined Management System.
Optimizing Organizational Structure.
SUCCEEDING IN ORGANIZATIONAL RENEWAL.
Leading the Transition.
Managing Wide-Scale Change and Reconstruction.
Preparing for Transformation.
Implementing the Renewal Strategy.
Accelerating the Change Process.
Driving Change with Rewards.
"This hands-on guidebook is full of useful suggestions for makingAmerica's hospital's the caring--and cost-effective--places theyshould be. From managing by key results areas to employeeempowerment to strategies for putting the customer first, ClaytonSherman brings the best of new management wisdom to health care."(Rosabeth Moss Kanter, author of When Giants Lean to Dance andcoauthor of The Challenge of Organizational Change)
"A superb book, containing many ideas that will ensure the successof those who manage hospitals. A thought-provoking book written ata most appropriate time as our nation moves forward with muchneeded health reform." (Richard E. Meiers, president and CEO,Hawaii Hospital Association)
"Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lasting results. Mustreading for the emerging health care leaders of the next century."(Coyla Anderson, Executive vice president, operations, Holy CrossHealth System)
"As hospitals enter into a period of substantial health carereform, Creating the New American Hospital provides hospitalleaders, trustees, medical staffs, and other personnel withpractical guidelines for ensuring that quality health care isdelivered in an affordable and effective way." (Terry TownsAnd,CAE, president and CEO of the Texas Hospital Association)