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Credibility: How Leaders Gain and Lose It, Why People Demand It, 2nd Edition



Credibility: How Leaders Gain and Lose It, Why People Demand It, 2nd Edition

James M. Kouzes, Barry Z. Posner

ISBN: 978-1-118-09838-7 June 2011 Jossey-Bass 272 Pages


The first true revision of the classic book from the bestselling author of The Leadership Challenge

As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore in Credibility why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must "Say what you mean and mean what you say." This first full revision of the book since its initial publication in 1993 features new case studies from around the world, fully updated data and research, and a streamlined format. Written by the premier leadership experts working today, Credibility:

  • Reveals the six key disciplines that strengthen a leader's capacity for developing and sustaining credibility.
  • Provides rich examples of real managers in action
  • Includes updates to the applications and research

This personal, inspiring, and genuine guide helps you understand the fundamental importance of credibility for building personal and organizational success.

Introduction On Credibility and the Restoration of Trust and Confidence xi

1 Leadership Is a Relationship 1

2 Credibility Makes a Difference 22

3 Discover Your Self 42

4 Appreciate Constituents 62

5 Affirm Shared Values 84

6 Develop Capacity 111

7 Serve a Purpose 132

8 Sustain Hope 153

9 The Struggle to Be Human 174

Epilogue Character Counts 201

Notes 203

Acknowledgments 229

About the Authors 233

Index 237