2 Understanding the Culture of Dental Care.
3 Who’s Who in Dentistry.
Section 2 Front of House Skills.
1 Front-of-House Communication Skills.
2 Understanding Patients’ Rights.
3 Workplace Safety.
4 Understanding Treatment Options.
5 Administrative Skills.
6 Payment Plans.
7 Computers in Dentistry.
8.Understanding Dental Terminology.
Section 3: Planning and Managing Dental Services.
1 Managing People.
2 Planning and Managing Systems.
- Provides valuable information on dental reception and practice management in one book.
- Offers perspectives from the both the dental and service industries
- Is written by an authority on training in these disciplines
- Includes a helpful glossary of terms
- Is illustrated