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Diversity at Work: The Practice of Inclusion



Diversity at Work: The Practice of Inclusion

Bernardo M. Ferdman (Editor), Barbara R. Deane (Associate Editor)

ISBN: 978-1-118-41515-3 November 2013 Jossey-Bass 672 Pages

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Diversity at Work: The Practice of Inclusion

How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP's Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors—all topic experts ranging from internal and external change agents to academics—effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors' diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook:

  • Explains how to conceptualize, operationalize, and implement inclusion in organizations.
  • Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples.
  • Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion.
  • Addresses international and multicultural perspectives throughout, including many examples.
  • Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts.
  • Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fields—as well as anyone interested in enhancing the workplace—with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations.

This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.

A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.

List of Tables, Figures, and Exhibits xiii

Foreword xvii
Allan H. Church and Janine Waclawski

Preface and Acknowledgments xxi
Bernardo M. Ferdman and Barbara R. Deane

The Editors xxxiii

The Authors xxxv

Part One: Frameworks for Understanding Inclusion 1

1 The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework 3
Bernardo M. Ferdman

2 Communicating About Diversity and Inclusion 55
V. Robert Hayles

Part Two: Individual and Interpersonal Perspectives and Practices 91

3 Creating Inclusion for Oneself: Knowing, Accepting, and Expressing One’s Whole Self at Work 93
Bernardo M. Ferdman and Laura Morgan Roberts

4 Strengthening Interpersonal Awareness and Fostering Relational Eloquence 128
Ilene C. Wasserman

5 Intercultural Competence: Vital Perspectives for Diversity and Inclusion 155
Janet M. Bennett

6 The Work of Inclusive Leadership: Fostering Authentic Relationships, Modeling Courage and Humility 177
Plácida V. Gallegos

Part Three: Organizational and Societal Perspectives and Practices 203

7 From Diversity to Inclusion: An Inclusion Equation 205
Mary-Frances Winters

8 Inclusive Human Resource Management: Best Practices and the Changing Role of Human Resources 229
Lynn R. Offermann and Tessa E. Basford

9 Inclusive Organization Development: An Integration of Two Disciplines 260
Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller

10 The Development of Inclusive Leadership Practice and Processes 296
Lize Booysen

11 Creating Inclusive Climates in Diverse Organizations 330
Lisa H. Nishii and Robert E. Rich

12 Models of Global Diversity Management 364
Karsten Jonsen and Mustafa Özbilgin

13 Fostering Inclusion from the Inside Out to Create an Inclusive Workplace: Corporate and Organizational Efforts in the Community and the Global Society 391
Michàlle E. Mor Barak and Preeya Daya

Part Four: Key Application Issues and Domains 413

14 Global Benchmarks for Diversity and Inclusion 415
Julie O’Mara

15 The Chief Diversity Offi cer’s View of the Diversity and Inclusion Journey at Weyerhaeuser 431
Effenus Henderson

16 Creating Diverse and Inclusive Colleges and Universities 451
Kumea Shorter-Gooden

17 Fostering Inclusion from the Outside In: Engaging Diverse Citizens in Dialogue and Decision Making 482
Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown

18 Building a Culture of Inclusion: The Case of UNAIDS 506
Alan Richter

19 Inclusion at Societal Fault Lines: Aboriginal Peoples of Australia 520
Charmine E. J. Härtel, Dennis Appo, and Bill Hart

Part Five: Moving Forward 547

20 Inclusion as a Transformational Diversity and Business Strategy 549
Michael L. Wheeler

21 An I/O Psychologist’s Perspective on Diversity and Inclusion in the Workplace 564
Angelo S. DeNisi

22 Inclusion: Old Wine in New Bottles? 580
Stella M. Nkomo

23 Practicing Inclusion: Looking Back and Looking Ahead 593
Bernardo M. Ferdman and Barbara R. Deane

Name Index 601

Subject Index 613