Chapter 1: The Six Stages of Performance Management.
Chapter 2: Managing Performance.
Chapter 3: Monitor.
Chapter 4: Analyze.
Chapter 5: Plan.
Chapter 6: Pull It All Together: What’s Your Organization’s Stage?
"Their perspective is that of veteran solution developers, and their goal is to translate their experience into practical, jargon-free, actionable advice for leaders who want to get a grip on their organization's performance. The result is a handbook of performance management strategy and tactics that offers some fresh insights as well as the promised road map to success." (Businessfinancemag.com, May 22, 2008)