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Driving Sustainability to Business Success: The DS Factor -- Management System Integration and Automation

Driving Sustainability to Business Success: The DS Factor -- Management System Integration and Automation

M. Jayne Pilot

ISBN: 978-1-118-41693-8

Oct 2014

368 pages



Efficient, compliant management systems pave the road to sustainability through integration and automation

The book addresses the many definitions of sustainability and why CEOs need the links between sustainability, business value, and performance. Business leaders are committed to leading the way, and the book outlines the support of a management system structure and business principles that will drive the accomplishment of their mission. Stakeholder demands on CEOs include many challenges. Investors are assessing companies for financial performance. The shrinking talent pool of employees is looking to work with organizations that support social, environment, and economic operating practices and principles.

Great leaders are those that ask questions, who are creative to drive innovation for growth of their company. The Assess-Reflect-Act section on international business principles defined in the book will ask you as the leader thought provoking questions to stimulate action within your organization to bring people, processes, and technology together for business success.

Leaders need to transition to smart decisions that are data driven. The company's management system structure is important to build a strong framework for business process operations and automation for global competitiveness. Topics include:

  • Business plans vs management systems
  • Management system frameworks: standardization, ISO standards: Quality — ISO 9001, Environment — ISO 14001, OHSAS 18001, Integrated Management Systems
  • Three Steps for Process Development: Identify, Insure, Improve
  • Focus for the Organization: Compliance Costs, Best Practices, Strategic Planning
  • Support — Resources: Innovation, Engagement, Succession Planning
  • Data as a Valuable Resource
  • Operation: Process Risks, Management System Control Plan, E-commerce, Enterprise Resource Planning (ERP), Green Awareness-Eco Design, Automated Controls, Cloud Computing
  • Performance Evaluation — Monitor, Measure, Analyze, Audit, Management Review
  • Competitive Landscape

The constant need to improve internal processes and move toward business sustainability and quality standards is a major stressor for governments and businesses. With one-third of the workforce retiring in the next five to ten years, the need has become more immediate, and the focus has shifted to building a strong framework for business process operations and automation for global competitiveness. This book provides a roadmap to efficient, compliant systems, showing businesses how to build toward sustainability goals and capture key knowledge of the employees involved in the process.

Preface xi

Acknowledgments xv


Chapter 1 CEO Study on Sustainability 3

Refocus of Business Leaders—Top Priorities 4

Link between Sustainability and Business Value 4

United Nations Global Compact: The Ten Principles—Understanding Their Scope of Sustainability 4

Seven Steps to Sustainability 5

CEOs on Sustainability 6

Quantify Business Value for Sustainability 11

Factors Driving CEOs on Sustainability 12

Notes 12

Chapter 2 Sustainability in Developing Countries—Innovation 13

DevXchange 13

Children of the Dump Project 14

Helping People Help People 14

Moringa Tree Known as “Miracle Tree” for

Sustainability 16

Notes 17

Chapter 3 Sustainability in the Banking Community 19

International Finance Corporation—IFC Financing in Emerging Markets 19

Sustainable Finance Awards 21

HSBC Global Connections 21

Suncor’s Challenge—“What Yes Can Do”—Our Voice 22

Notes 25

Chapter 4 International Institute for Sustainable Development 27

Drivers Pushing Business to Corporate Responsibility 27

Global Reporting Initiative 28

Corporate Responsibility Reporting 29

Lessons from the Leaders 29

Notes 32

Chapter 5 Defining Business Sustainability 33

Definitions of Sustainability 34

Taking the Next Step to Business Success 36

Ready for the Coming Age of Abundance 38

Business Challenges: Management of

Business Knowledge 41

Notes 43


Chapter 6 Principles for Quality Management Systems 49

Customer Focus 50

Leadership 56

Involvement of People 61

Process Approach 65

System Approach to Management 70

Continual Improvement 73

Factual Approach to Decision Making 78

Mutually Beneficial Supplier Relationship 81

Notes 85

Chapter 7 Principles for Environmental Management Systems 87

Industry Leaders Improving Our World 88

Environmental Management 90

Leadership 90

Continual Improvement—Prevention of Pollution 101

System Approach to Management 106

Compliance with Legal and Other Requirements 110

Performance Evaluation 114

Management of Resources 118

Operational Control 125

Emergency Preparedness 131

Notes 135

Chapter 8 Principles for Occupational Health and Safety Management Systems 137

Leadership 143

Continual Improvement 150

System Approach to Management 155

Compliance with Legal and Other Requirements 159

Performance Evaluation 164

Management of Resources 169

Operational Control 173

Emergency Preparedness and Response 178

Notes 185

Chapter 9 Integrated Principles for a Sustainable Business Management System 187


Chapter 10 International Management Systems 197

North America Lags Behind 198

Business Benefits: Business Structure for Success 200

Assess, Reflect, Act: Driving Sustainability to Business Success 203

Notes 203

Chapter 11 Management Systems 205

Business Plans vs. Management Systems

Meeting ISO Standards 205

Where Is the Weak Link in Your Management System? 206

Why Use Management Systems Meeting International Standards? 207

Management System Framework—Generic 210

Management System Standardization—Annex SL 211

Integrated Management Systems 212

Integrated Management System Standard—PAS 99:2006 214

Chapter 12 Step One: Identify 215

Understanding the Organization 215

Management System Planning 219

Leadership and Commitment 223

Good to Great 242

Notes 244

Chapter 13 Step Two: Insure 245

Implementation of Plans 245

Support—Resources 247

Operation 278

Notes 302

Chapter 14 Step Three: Improve 303

Performance Evaluation 304

Monitor, Measure, Analyze, and Evaluate 305

Control of Nonconforming Product or Service 310

Analysis of Information 310

Internal Audit 313

Management Review 315

Improvement 317

Chapter 15 Conclusion 321

Competitive Landscape 321

As a Leader 322

Pilot Project—Management System Makeover™ 323

About the Author— M. Jayne Pilot 325

Index 329