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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

James M. Kouzes, Barry Z. Posner

ISBN: 978-0-787-96463-4 February 2003 Jossey-Bass 240 Pages


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All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.

Introduction xi


1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33


4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129


11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195