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Essentials of Shared Services

Essentials of Shared Services

Bryan Bergeron

ISBN: 978-0-471-25079-1

Oct 2002

272 pages

Select type: Paperback


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What works, why it works, and how to evaluate a shared services program
Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.

1 Overview.

2 The Corporation.

3 Shared Business Unit.

4 Process.

5 Technology.

6 Evaluation.

7 Economics.

8 Getting There.

Further Reading.