Part I: Starting Down the Road to Better Etiquette.
Chapter 1: Examining Etiquette Basics.
Chapter 2: Becoming a Model of Good Manners.
Chapter 3: Presenting Yourself Positively: Dress, Grooming, and More.
Part II: Fostering Well-Mannered Relationships.
Chapter 4: Focusing on Courtesy with Your Family.
Chapter 5: Appreciating the Art of Friendships and Relationships.
Chapter 6: Showing Civility in the Working World.
Part III: Converse with Care: Saying Everything Right.
Chapter 7: Engaging in Polite Conversation.
Chapter 8: Catching Up on Correspondence.
Chapter 9: Today’s Telephone Etiquette.
Chapter 10: Using New Rules for New Technology.
Chapter 11: Communicating in the Business World.
Part IV: That’s Entertainment! Meals, Parties, and Gifts.
Chapter 12: Eating Meals with Elegance.
Chapter 13: Drinking In the Wonders of Wine.
Chapter 14: Hosting a Memorable Event.
Chapter 15: Being a Gracious Guest.
Chapter 16: Giving and Receiving Gifts with Class.
Part V: Making the Most of Special Situations.
Chapter 17: Marking Life’s Major Events.
Chapter 18: I Do! Celebrating Engagements and Weddings.
Chapter 19: On the Go: Travel Manners for Land, Sea, and Air.
Chapter 20: Being Sensitive about Disabilities and Illnesses.
Part VI: The Part of Tens.
Chapter 21: Ten Etiquette Tips for Children and Teens.
Chapter 22: Ten (Or So) Tips for Tipping Appropriately.