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Exam 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians with Lab Manual Set

Exam 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians with Lab Manual Set

Microsoft Official Academic Course

ISBN: 978-0-470-87495-0

Mar 2010

636 pages

Select type: Paperback


Product not available for purchase


Learn to install, support, and troubleshoot the Windows Vista operating system

The latest publication in the Microsoft Official Academic Course series for IT Professionals, this course covers the Windows Vista client mapping to the new Microsoft Certified IT Professional examination 70-622 for Enterprise Support Technicians. A offers a comprehensive program consisting of a textbook, lab manual, and software. The course provides everything you need to build the knowledge and skills necessary to install, support, and troubleshoot the Windows Vista operating system.

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Unit 1: Deploying Windows Vista

Lesson 1: Preparing for deployment

Selecting a deployment method

Network deployment

Offline media



Preparing a system for Vista deployment

system requirements

Accounting for User profile and user data requirements

Verifying the backup

Verifying that roaming profiles and redirected folders are backed-up

Backing-up the user state by using USMT

Lesson 2: Deploy using an image

Over a network

Using offline Media



Lesson 3: Perform post installation tasks

Restore User State

Roaming user profiles and folder redirection

Restore user state with USMT

Verifying System Integrity

Installing  and configuring device drivers

Configuring display devices.

Lesson 4: Troubleshooting Deployment Issues

Resolve application compatibility issues

Resolve device driver issues

Group policy versus local policy

Troubleshoot Roaming User Profiles and Folder Redirection Issues




Unit 2: Managing Windows Vista Security

Lesson 5: Internet Explorer 7 Security

Configuring and Troubleshooting ActiveX Opt-In and ActiveX Installer service

Troubleshoot policy setting issues

Troubleshoot protected mode issues

Troubleshoot Certificate issues

Lesson 6: Troubleshoot security policy issues

Software Restriction Policies (SRPs)

How  SRPs work

SRP rules

Hash rules

Certificate rules

Path Rules

Network Zone Rules

Rules Precedence

Modifying SRPs

Using the Group Policy Management Console

Using the Group Policy Object Editor

Changing the Default Rule

Setting Enforcement Options

Defining Designated File Types

Modifying Hash Rules

Modifying Certificate Rules

Modifying Path Rules

Modifying Network Zone Rules

Troubleshooting SRPs


 Security Configuration tools

Security Configuration and Analysis Tool

Resultant Set of Policy Tool

Event View Tool

Lesson 7: Windows Vista Firewall, Defender, and Security Updates

Troubleshooting Windows Firewall

Configuring Exceptions

Troubleshooting Windows Defender

Applying Security Patches and Updates

Lesson 8: Troubleshoot Access, Authentication, and User Account Control Issues

Troubleshooting access to resources:



Bit Locker

Auditing Access Requests

Troubleshoot Access Denied messages

Troubleshooting Authentication Issues

Configuring User names and Passwords


Smart Cards

Public Keys

Graphical Identification and Authentication (GINA)

Configure and Troubleshoot User Account Control

Configure Credential Prompts.

Troubleshoot application Issues

Resolve UAC virtualization issues

Administrator vs. Standard User

Policy Settings


Unit 3: Managing and Maintaining Systems that Run Windows Vista

Lesson 9: Troubleshoot Policy Settings

 New Settings in Windows Vista

Local vs. Group Policy

Lesson 10: Configuring the Task Scheduler and Event Forwarding

H1: Task Scheduler

Event Forwarding

Responding to forwarded Events

Lesson 11: Applying and Troubleshooting Updates and performance issues

Windows Update Agent

Restart Manager

Establish Performance baselines

Windows Diagnostic Infrastructure


Unit 4: Configuring and Troubleshooting Networking

Lesson 12: Network Protocols, DNS, and DHCP



Domain Name System

Dynamic Host Control Protocol

Lesson 13: Troubleshoot Access Issues

Remote Access

VPN Connections

Remote Desktop

Remote Assistance

Network Resource Access

Files and Folders


Configure Network Discovery and Sharing

Lesson 14: Troubleshooting Connectivity

Using the Network Connection Diagnostics Tool

Wireless Connectivity



Smart Cards

Lesson 15: Network Security

Troubleshoot network access protection issues


Windows Firewall

Troubleshoot policy settings

Troubleshoot public vs. private connections