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Exam 70-685: Windows 7 Enterprise Desktop Support Technician Revised and Expanded Version with Lab Manual Set

Exam 70-685: Windows 7 Enterprise Desktop Support Technician Revised and Expanded Version with Lab Manual Set

Microsoft Official Academic Course

ISBN: 978-1-118-15256-0

Aug 2011

654 pages

Select type: Paperback

Out of stock

$185.95

Description

This Microsoft Official Academic Course (MOAC) 70-685 Windows 7 Enterprise Desktop Support Technician, Revised First Edition fully prepares your students as they master the necessary skills for their MOAC Windows Server MCTS certification exam. This new edition contains a large number of new labs with an even greater emphasis on the troubleshooting tasks that students will encounter as they learn the skills of a desktop support technician. The labs will continue to support their corresponding textbook lessons and will provide students the opportunity to explore Windows 7 troubleshooting issues in great detail.

Related Resources

Lesson 1: Introduction to Windows

Lesson 2: Resolving IP Connectivity Issues
 
Lesson 3: Understanding Workgroups and Active Directory
 
Lesson 4: TroubleshootingMobile Connectivity Problems
 
Lesson 5: Troubleshooting Hardware Issues
 
Lesson 6: Troubleshooting Startup Problems
 
Lesson 7: Understanding and Troubleshooting File Access
 
Lesson 8: Troubleshooting Printer Problems
 
Lesson 9: Dealing with Software Issues
 
Lesson 10: Dealing with Performance Issues
 
Lesson 11: Troubleshooting Internet Explorer
 
Lesson 12: Resolving Security Issues

New Lab Manual Labs and Table of Contents
The 70-685 Revised First Edition contains a large number of new labs with an even greater emphasis on the troubleshooting tasks that students will encounter as they learn the skills of a desktop support technician. The labs will continue to support their corresponding textbook lessons and will provide students the opportunity to explore Windows 7 troubleshooting issues in great detail.

New Textbook Appendixes
The 70-685 Revised First Edition includes appendixes on networking and Windows Server topics to more fully inform students as they work through the course and prepare for their certification exams. For students entered in a curriculum that does not include the MOAC Windows Server MCTS courses, these appendixes will help round out their education and prepare them for the workplace.
  • Task based approach to learning software uses, features, and commands
  • Microsoft Updates – Technology and curriculum seminars delivered through the Wiley Faculty Network
  • Free DreamSpark Premium license for the department available upon adoption
  • Engaging point-of-use pedagogy to aid the reader located throughout each chapter: The Bottom Line tells students why the topic is relevant; Take Note provides students with helpful hints; Another Way shows students alternate ways to accomplish tasks; X Ref refers students to other areas of the text where the topic is also discussed.