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Exam 98-369 MTA Cloud Fundamentals



Exam 98-369 MTA Cloud Fundamentals

Microsoft Official Academic Course

ISBN: 978-1-119-15323-8 February 2016 192 Pages

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Exam 98-369 Cloud Fundamentals measures your ability to accomplish technical tasks such as understanding the cloud; enabling Microsoft cloud services; administering Office 365 and Microsoft Intune; using and configuring Microsoft cloud services; and supporting cloud users. Students who are beginning studies in technology need a strong foundation in the basics before moving on to more advanced technology courses and certification programs.   The Microsoft Technology Associate (MTA) is a new and innovative certification track designed to provide a pathway for future success in technology courses and careers. The MTA program curriculum helps instructors teach and validate fundamental technology concepts and provides students with a foundation for their careers as well as the confidence they need to succeed in advanced studies. Through the use of MOAC MTA titles you can help ensure your students future success in and out of the classroom. Students will learn key cloud services and terminology, Microsoft cloud services, Microsoft Office 365 and Intune administration, and the ability to use, configure, or support parts of other key Microsoft technologies for cloud services including SharePoint Online, Skype for Business Online, Exchange Online, and OneDrive.

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Lesson 1: Understanding the Cloud 1

Objective Domain Matrix 1

Key Terms 2

Understanding Cloud Principles and Delivery Mechanisms 2

Differentiating Between Various Funding Models 4

Using Cloud Services to Expand Capacity Scalability, Redundancy, and Availability 5

Differentiating Between Cloud Services and On‐Premises Services 7

Understanding Cloud Security Requirements and Policies 8

Understanding How Cloud Services Manage Privacy 9

Understanding How Compliance Goals are Met 10

Understanding How Data is secured at Rest or On‐the‐Wire 10

Understanding How Data and Operations Transparency Requirements are Met 13

Understanding How a Cloud Service Stays Up to Date and Available 14

Understanding the Service/Feature Improvement Process 14

Monitoring Service Health, Service Maintenance, and Future Roadmap Publishing 14

Understanding Guarantees, Service‐Level Agreements (SLAs), and Capping of Liability of the Cloud Service Provider 16

Understanding the Different Types of Cloud Services 17

Differentiating Between the Types of Cloud Services and Their Characteristics 17

Integrating the Cloud with On‐premises Services in Hybrid Scenarios 18

Summary Skill Matrix 20

Knowledge Assessment 21

Case Projects 23

Lesson 2: Enabling Microsoft Cloud Services 24

Objective Domain Matrix 24

Key Terms 24

Enabling Microsoft Office 365 25

Identifying the Requirements and Dependencies for Using Office 365 26

Selecting a Cloud Service Plan for Office 365 28

Signing up for Cloud Services for Office 365 29

Setting up the Initial Configuration of Cloud Services for Office 365 31

Enabling Microsoft Intune 35

Identifying the Requirements and Dependencies for Using Microsoft Intune 36

Selecting a Cloud Service Plan for Microsoft Intune 38

Signing up for Cloud Services for Microsoft Intune 39

Setting up the Initial Configuration of Cloud Services for Microsoft Intune 40

Understanding Microsoft Azure 43

Understanding Virtual Machines 44

Understanding Azure Services 45

Understanding Azure Disaster Recovery, High Availability,Redundancy, and Fault Tolerance 47

Summary Skill Matrix 48

Knowledge Assessment 49

Case Projects 51

Lesson 3: Administering Office 365 and Microsoft Intune 52

Objective Domain Matrix 52

Key Terms 52

Administering Office 365 53

Creating Users and Groups and Assigning Services and Licenses in Office 365 53

Differentiating Between Cloud Identities 53

Creating and Managing Users and Identities 55

Deleting and Restore Users 57

Creating and Managing Groups 58

Assigning and Revoking Licenses 60

Determining User Locations 61

Assigning Permissions in Office 365 61

Monitoring Service Health in Office 365 64

Administering Microsoft Intune 66

Creating Users and Groups and Assigning Services and Licenses in Microsoft Intune 67

Adding Users to Microsoft Intune 67

Adding Computers to Microsoft Intune 69

Adding Devices to Microsoft Intune 72

Creating and Managing Groups 74

Protecting Your Data Using Microsoft Intune 76

Assigning Permissions in Microsoft Intune 77

Assigning or Revoking Administrative Roles 77

Managing Delegated Admins 79

Managing Policies 79

Managing Password Policies 81

Managing Subscriptions and Licenses 81

Monitoring Service Health in Microsoft Intune 81

Monitoring the Service Health Dashboard and Maintenance Schedule in Microsoft Intune 81

Reviewing Standard Reports in Microsoft Intune 82

Configuring Alert Types 83

Selecting Recipients 83

Managing Support Requests 84

Summary Skill Matrix 85

Knowledge Assessment 85

Case Projects 87

Lesson 4: Using and Configuring Microsoft Cloud Services 88

Objective Domain Matrix 88

Key Terms 89

Configuring Exchange Online 89

Managing Recipients 91

Managing Mailboxes 91

Managing Shared Mailboxes 94

Managing Resources 95

Managing Contacts 96

Managing Groups 97

Managing Mobile Devices with Exchange Online 100

Managing Anti‐Spam and Antivirus Settings 104

Protecting Against Spam and Viruses 108

Configuring Office 365 Malware Filters 108

Managing Office 365 Outbound Spam Control and Spam Quarantine 109

Managing Office 365 Connection Filters 110

Managing Office 365 Content Filters 111

Managing Microsoft Intune Endpoint Protection 114

Configuring SharePoint Online 114

Creating SharePoint TeamSites 115

Setting up Social Features 119

Applying Themes 121

Setting Storage and Resource Limits 122

Configuring OneDrive 123

Accessing OneDrive from a Browser 123

Creating a File within OneDrive 124

Uploading Files to OneDrive 125

Sharing a Document in OneDrive 125

Accessing OneDrive from the OneDrive Desktop App for Windows 126

Configuring Skype for Business Online 127

Configuring Microsoft Intune 129

Automating Installs 130

Sideloading and Deeplinking Software 131

Identifying Software and Hardware Requirements 134

Reviewing Hardware Assets 136

Managing Updates by Using Microsoft Intune 138

Understanding Automatic Update Approval Rules 139

Approving Updates Manually 140

Declining Updates 141

Summary Skill Matrix 141

Knowledge Assessment 142

Case Projects 144

Lesson 5: Supporting Cloud Users 146

Objective Domain Matrix 146

Key Terms 147

Resolving Issues with Installing Office Applications and Signing In 147

Troubleshooting Connectivity Issues 147

Verifying IP Configurations 148

Troubleshooting Name Resolution 150

Troubleshooting Proxy Settings 151

Troubleshooting Sign‐In Issues and Forgotten Passwords 152

Troubleshooting Issues with Activating Office Applications 152

Troubleshooting Difficulty Connecting Mobile Devices to Office 365 and Microsoft Intune 154

Choosing Between 32‐bit and 64‐bit Architectures 155

Identifying System Requirements for Office 365 ProPlus 156

Using Office Repair 156

Resolving Issues with Emails and Calendars 157

Troubleshooting Issues with Sending and Receiving Email 158

Troubleshooting Issues with Accessing a Delegated Mailbox 160

Resolving Issues with SharePoint and OneDrive 161

Identifying SharePoint Storage Limits 162

Resolving Issues with Open with Explorer 162

Resolving Issues with OneDrive Sync 163

Recovering Deleted Files 164

Resolving Issues with Skype for Business Online 165

Summary Skill Matrix 167

Knowledge Assessment 167

Case Projects 169

Appendix 171

Index 173