Section I: Coaching as a Service.
Chapter 1: What Is Coaching?
Chapter 2: When Is It Appropriate to Use Coaching?
Chapter 3: How Do You Select a Coach?
Chapter 4: What Are the Steps in the Coaching Process?
Section II: The Roles Involved in Coaching.
Chapter 5: What Is the Role of the HR Professional?
Chapter 6: What Is the Client’s Role?
Chapter 7: What Is the Boss’s Role?
Chapter 8: What Is the Coach’s Role?
Section III: Special Topics.
Chapter 9: Assimilation Coaching.
Chapter 10: Executive Development and Coaching.
Chapter 11: Multi-Cultural Issues.
Chapter 12: Coaching and Diversity.
Section IV: In the Words of Clients.
Section V: Reproducible Resources and Forms.
Common Coaching Situations.
Questions for an Interview with a Prospective Coach.
Agenda Items for an Initial Discussion Among HR.
Professional, Client, Boss, and Coach Sample Agreement for Coaching Services.
Sample Action Plan.
Action Plan Format.
Sample Progress Report.
“To-Do” List for Managing Coaching Resources.
Executive Breakaway Section.
About the Authors.
Pfeiffer Publications Guide.