Prologue: Characteristics of Consulting.
1 Characteristics of the Entry.
2 The Entry and Fearless Speech.
Four forms of argumentation.
Forms of argumentation for consultants.
The fearless consultant.
Fearless speech under pressure.
3 Characteristics of Joint Problem Formulation.
4 Problem Formulation and Irony.
What is irony?.
Two divine examples of irony.
The ironic consultant.
Irony as an instrument for change.
Irony and the concept of fate.
5 Characteristics of Intervening.
6 Intervening and Power.
Intervening means stepping in.
The focus of interventions.
The art of intervening.
The powerless consultant.
7 Characteristics of Consolidating.
8 Consolidating and responsibility.
The responsibility of the consultant.
Why does anything come about?.
Authority and responsibility.
The non-responsible consultant.
9 Characteristics of Departure and letting go.
10 letting go and Tragic Consulting.
The consultant as committed outsider.
The chorus in Greek tragedy
The tragic consultant.
What pleasure does a tragedy give?.
Epilogue: Twenty Minutes in the life of a Consultant.
Observations prior to the conversation.
The conversation as it took place.
The conversation as it did not take place.
Observations following the conversation.
The follow-up conversation.
""...enliven[s] what is a rigorous academic treatment of the client advisory process..."" (The Professional Manager, June 2006)