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Front-End Analysis and Return on Investment Toolkit

Front-End Analysis and Return on Investment Toolkit

Harold D. Stolovitch, Erica J. Keeps

ISBN: 978-0-787-96535-8

Apr 2004, Pfeiffer

208 pages

Select type: Loose-leaf

In Stock

$149.95

Description

Front-End Analysis and Return on Investment Toolkit is a comprehensive collection of guidelines, job aids, rich examples and tips that give you the information needed to create performance interventions that will deliver the desired results. By using this vital resource you will be able to analyze training requests on the front end, measure worth and ROI in learning, and performance on the back end, and
  • Identify the business need underlying the request.
  • Clarify the desired performance outcomes.
  • Systematically investigate and describe the current performance state.
  • Characterize the gap between current and desired performance in terms of magnitude, value, and urgency.
  • Identify the array of factors affecting the gap.

Select appropriate, economical, feasible, and acceptable performance interventions that deliver desired results.

Stolovitch Tool Kit Set

This item: Front-End Analysis and Return on Investment Toolkit

Engineering Effective Learning Toolkit

(Loose-leaf $149.95)

Front-End Analysis and Return on Investment Toolkit

(Loose-leaf $149.95)

Purchased Together:$299.95

Preface.

Introduction.

Part I: Conducting a Front-End Analysis.

Front-End Analysis Information Chart.

Instructions for Using Job Aid FEA-1: Opportunity/Request for Performance Support.

Job Aid FEA-1: Opportunity/Request for Performance Support.

Example: Voice Messaging Opportunity/Request for Performance Support.

Instructions for Using Job Aid FEA-2: Front-End Analysis Data Requirements.

Job Aid FEA-2: Front-End Analysis Data Requirements.

Instructions for Using Job Aids FEA-3.1 and 3.2: Front-End Analysis Data Sources and Specific References.

Job Aid FEA-3.1: Front-End Analysis Data Sources.

Job Aid FEA-3.2: Front End Analysis Data Sources: Specific References.

Examples: Voice Messaging Data Sources and Specific References.

Instructions for Using Job Aid FEA-4: Front-End Analysis Questions.

Job Aid FEA-4.1: Data/Information-Gathering Techniques.

Example: Voice Messaging Data/Information-Gathering Techniques.

Job Aid FEA-4.2.1: FEA Questions—Mandated Training.

Job Aid FEA-4.2.2: FEA Questions—New System for Existing Personnel.

Job Aid FEA-4.2.3: FEA Questions—Existing System for New Personnel.

Job Aid FEA-4.2.4: FEA Questions—Performance Improvement.

Examples: Voice Messaging Front-End Analysis Questions.

Instructions for Using Job Aid FEA-5: Performance Intervention Selection.

Job Aid FEA-5.1: Performance Intervention Selection.

Job Aid FEA-5.2: Performance Intervention Rating.

Examples: Voice Messaging Performance Selection and Rating.

Instructions for Using Job Aid FEA-6: Front-End Analysis Report Outline.

Job Aid FEA-6: Front-End Analysis Report Outline.

Example: Voice Messaging Front-End Analysis Report Outline.

A Closing Note on Front-End Analysis.

Four Front-End Analysis Examples.

Transition to Calculating Worth and Return on Investment in Learning and Performance.

Part II: Calculating Worth and ROI in Learning and Performance.

Rationale and Principles Related to Calculating Worth and ROI.

Calculating Worth and ROI.

Costs.

Instructions for Using Job Aid W/ROI-1: Calculating Intervention Costs.

Job Aid W/ROI-1: Calculating Intervention Costs.

Voice Messaging Example: Calculating Intervention Costs.

Instructions for Using Job Aid W/ROI-2: Calculating Value, Worth, and ROI.

Job Aid W/ROI-2: Calculating Value, Worth, and ROI.

Voice Messaging Example: Calculating Value, Worth, and ROI.

Calculating Worth and ROI: Two Cases.

Try It for Yourself.

Calculating Worth and ROI for “Intangible” Outcomes.

A Closing Note.

Technique Charts.

Technique 1: Surveys and Questionnaires.

Technique 2: Observation.

Technique 3: Structured Interview.

Technique 4: Focus Group.

Technique 5: Critical Incident.

Glossary.

References.

Resources.

About the Authors.

How to Use the CD-ROM.

CD-Rom Contents.

Pfeiffer Publications Guide.