DescriptionFundamentals of Global Operations Management, 2nd Edition provides an overview of the fundamentals of the operations functions and is suitable for people working in any organization in the financial markets. Key issues affecting the industry are covered, such as operational risk management, traditional and new market environments, mergers and alliances, and integration across clearing and settlement. It also looks at how globalisation is presenting new challenges in operations and the new regulatory environment. David Loader takes the reader through the many issues that are important in a management or supervisory role in a practical rather than theoretical way. The new edition features updated regulations and examples.
About the author.
1 OPERATIONS MANAGEMENT.
Foreign exchange and money markets.
Retail and other products.
Market and product knowledge.
Market structure and membership.
Structure and characteristics of the products.
Clearing mechanisms, membership and the clearing house role.
Structure of securities clearing and settlement conventions.
Regulation, accounting and tax issues.
Policy, procedures and controls.
3 BANKING, BROKING AND INSTITUTIONAL CLIENTS.
What are the issues for the operations managers in these scenarios?
4 CONCEPTS OF RISK.
Counterparty and agent risk.
5 CLEARING AND SETTLEMENT.
Fixed rate bonds.
Floating rate notes.
The role of the clearing house.
The concept of margining, collateral and treasury management.
Settlement of OTC products.
Other settlement issues.
Accounting and regulatory issues.
Suggested further reading.
8 REGULATION AND COMPLIANCE.
Basel II, Sarbanes–Oxley and UCITS Directive.
9 CLIENT SERVICES.
The approach to customer relationships and the ‘client culture’.
Structure of client services within the operations team.
Client liaison programmes.
Front-office client team.
Analysing the competition.
Developing the service.
What are the potential problems in customer relationships?
Managing risk within the customer relationship.
10 OPERATIONS IN THE FUTURE.
A UCITS III: INTRODUCTION.
B EXTRACTS FROM SARBANES–OXLEY ACT OF 2002.
C THE G30 TWENTY RECOMMENDATIONS.
D SOUND PRACTICES FOR THE MANAGEMENT AND SUPERVISION OF OPERATIONAL RISK (February 2003).
Useful websites and selected further reading.
years of experience of operations.