The basics behind the Six Sigma quality control technique
Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.
Introduction Striving for Perfection in an Imperfect World 1
Chapter 1 The Meaning of Six Sigma 5
Chapter 2 The Customer's Point of View 31
Chapter 3 Outside-In Thinking 61
Chapter 4 The Nature of Quality 91
Chapter 5 Product and Service Defects 117
Chapter 6 Improving Process Systems 139
Chapter 7 Striving for Consistency 165
Chapter 8 Exceptions and Rules 185
EASY TO GRASP PRESENTATION OF COMPLEX SUBJECT: Six Sigma is complex and technical in nature. Books on the subject assume that readers have had both training in Six Sigma and knowledge of statistics. This book will be aimed at people new to the concept and will utilize the GSI style of making the subject matter easier to grasp by use of technical definitions, numerous illustrations, checklists and graphs. It will not be too complicated for readers to grasp the important concepts involved.
IMPORTANT STRATEGY IN WIDE USE: Many large companies including GE, Boeing, 3M, Ford, Microsoft and United Parcel use Six Sigma in their operations.