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Hotel Management and Operations, 5th Edition

Michael J. O'Fallon, Denney G. Rutherford

ISBN: 978-0-470-59793-4 August 2010 512 Pages

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This newly updated edition is  a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.  Multidimensional case studies, taking a practical approach, challenge readers  to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.  

Related Resources

Chapter 1: Overview

Chapter 2: Organization

Chapter 3: General Managers: A View at the Top

Chapter 4: Operations: Rooms

Chapter 5: Operations: Housekeeping, Engineering and Security

Chapter 6: Food and Beverage Division

Chapter 7: Marketing and Associated Activities

Chapter 8: Financial Control and Information Management

Chapter 9: Human Resources Policy Management

New articles that pertain to recent industry trends and are more accessible to students
Features practical “As I See It” and "A Day in the Life" commentary from industry professionals