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How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense

How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense

Suzette Haden Elgin

ISBN: 978-0-471-15705-2

Apr 1997, Jossey-Bass

208 pages

In Stock

$18.95

Description

As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others--or deliver necessary negative messages of your own--without sacrificing your dignity or principles. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, or religion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in every situation
OVERVIEW.

Is Hostile Language Bad?

Is Hostile Language Necessary?

LAYING THE FOUNDATION.

Detachment.

Listening.

Metaphors.

TECHNIQUES.

Using the Satir Modes.

Using Presuppositions.

Managing the Verbal Attack Patterns.

Reducing Tension, Increasing Rapport.

Conclusion.

References and Bibliography.

Index.