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How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers

How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers

Glenn Shepard

ISBN: 978-1-118-04048-5

Dec 2010

198 pages

$16.99

Description

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who donâ??t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.
Chapter 1. What Happened to the American Work Ethic?                            

Chapter 2. Becoming the Manager You Need to Be.                                           

Chapter 3. Creating a Healthy Work Environment.                                        

Chapter 4. How Do I Avoid Hiring Problem Employees?                                 

Chapter 5. Tamingthe Compensation Monster.                                                           

Chapter 6. How to Avoid Legal Pitfalls.                                                             

Chapter 7. Why People Do the Things They Do.                                                           

Chapter 8. How to Get Employees to Come to Work and Be on Time.        

Chapter 9. The Art of Discipline.                                                                             

Chapter 10. Fighting Abuse of Unemployment Benefits.                                               

Chapter 11. How to Handle Daily Challenges Problem Employees Create.  

Notes.

Index.