Human Factors in Project Management: Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation
DescriptionIn Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including
- Motivating a diverse workforce
- Facilitating team decisions
- Resolving interpersonal conflicts
- Managing difficult people
- Strengthening team accountability
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ONE: Emergence of Human Factors.
TWO: Human Factors and Team Dynamics in Project Management.
THREE: Key Elements of Team Performance: Content.
FOUR: Key Elements of Team Performance: Process.
FIVE: Key Elements of Team Performance: Behavior.
SIX: Secrets of Managing the Three Key Elements.
SEVEN: Key Stages of Team Development.
EIGHT: Moving the Team Forward: Facilitation Techniques.
NINE: Personal Space.
TEN: Team Conflicts.
ELEVEN: How Conflicts Affect Personal Space.
TWELVE: Expanding Your Space.
THIRTEEN: Managing Good and Bad Behaviors.
FOURTEEN: Raising Your Game.
FIFTEEN: Those Who Break Through Will Never Go Back.
SIXTEEN: Hearts and Minds of Human Factors.
SEVENTEEN: Personal Leadership: Putting It All Together.
- Foreword by Chevron CEO/Chairman David O'Reilly.
- New and Unique Approach. Project management emphasizes process, and project management instruction has tended to downplay lessons from organizational behavior, team dynamics, multicultural diversity, and human personality. As a senior exec, Wong is the perfect evangelist for "soft" management lessons for technology and manufacturing project professionals.
- Integrates well with PMBOK 3 and other key PMI training and texts. Wong looks at the "human side" of projects and shows how key concepts and tools can keep the project team from slipping into dysfunction.
- Endorsed by Clara Piloto, Program Director for Project Management at UC-Berkeley, and a board member of the International Project Management Education Union of ten leading schools.