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Human Resource Management in the Hospitality Industry

Hardcover

$140.95

Human Resource Management in the Hospitality Industry

Frank M. Go, Mary L. Monachello, Tom Baum

ISBN: 978-0-471-11056-9 February 1996 352 Pages

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Description

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.