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Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry

David K. Hayes, Jack D. Ninemeier

ISBN: 978-0-470-08480-9

Mar 2008

504 pages

Description

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models.  By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization.

The book approaches hospitality human resource (HR) management as a decision making process that affects the performance, quality, and legal compliance of the hospitality business as a whole.  Beginning with a foundation of the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. 

Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including:

  • Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high level accountants ensuring Sarbanes-Oxley compliance
  • How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers
  • Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry
  • Managing employees in a global hospitality enterprise

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Preface.

PART I: OVERVIEW OF HUMAN RESOURCES MANAGEMENT.

Chapter 1: Introduction to Human Resources in the Hospitality Industry.

Overview of Hospitality Industry.

Managing Human Resources in the Organization.

Human Resources Activities.

Diversity in the Hospitality Workplace.

Specific Human Resources Responsibilities.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnote.

Chapter 2: The Legal Environment of Human Resources Management.

Employment Law.

The Government’s Role in the Management of Human Resources.

A Manager’s Review of Significant Employment Legislation.

The International Legal Environment for Multinational Hospitality Companies.

The Special Role of the Hospitality Unit Manager.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Chapter 3: Human Resources Management: Policies and Procedures.

HR Policy and Procedures Activities.

Steps in HR Policy and Procedures Development.

Review for Legal Compliance.

Applying Advanced Technology to HR Policies and Procedures.

HR Policies and Procedures Documentation and Record Keeping.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

PART II: SECURING HUMAN RESOURCES.

Chapter 4: Employee Recruitment and Selection.

Factors Affecting Recruiting Efforts.

The Search for Qualified Employees.

Factors Affecting Selection Efforts.

Negligent Hiring.

Job Offers.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Chapter 5: First Impressions and an Ethical Foundation.

The New Employee Adaptation Process.

Orientation Programs and Procedures.

Employee Handbooks.

Mentoring Programs.

Human Resources and Ethical Concerns.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnotes.

PART III: HUMAN RESOURCES IN ACTION.

Chapter 6: Planning Training Programs.

Introduction to Training.

Learning Principles Drive Training Principles.

Focus on the Trainer.

Use a Formal Training Process.

Human Resources Terms.

For Your Consideration 209

Case Study: Human Resources Management in Action.

Internet Activities.

Chapter 7: Delivering and Evaluating Training Programs.

Introduction to Individual On-Job Training.

Steps in On-Job Training.

Other Individual Training Methods.

Introduction to Group Training.

Preparing for Group Training.

Facilitating Group Training Sessions.

Training Evaluation.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnote.

Chapter 8: Compensation Programs.

Compensation Management.

Legal Aspects of Compensation Management.

Direct Financial Compensation.

Indirect Financial Compensation.

Nonfinancial Compensation.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Chapter 9: Performance Management and Appraisal.

Performance Management.

Progressive Discipline.

Behavior Improvement Tactics.

Employee Separation.

Legal Considerations of Performance Management and Appraisal.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Chapter 10: Employee Health and Safety.

Legal Aspects of Employee Protection.

Employee Health.

Employee Assistance Programs (EAPs).

Employee Safety and Security.

Employee Security Programs.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

PART IV: SPECIAL HUMAN RESOURCES CONCERNS.

Chapter 11 Role of Human Resources in Strategic Planning and Organizational Change.

Organizational Change Is Constant.

Human Resources and Strategic Planning.

Continuum of Change.

Resistance to Organizational Change.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnote.

Chapter 12: Critical Issues in Human Resources Management.

Unionization in the Hospitality Industry.

A Multigenerational Workforce.

Downsizing and Outsourcing.

Succession Planning Activities.

Career Development Programs.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnotes.

Chapter 13: Human Resources: Planning for Global Expansion by Dr. A. J. Singh.

The Global Imperative: Why Hospitality Companies Expand Internationally.

Cultural Factors Impact International Operations.

Focus on International Assignments.

Managing Employees During Global Assignments.

Human Resources Terms.

For Your Consideration.

Case Study: Human Resources Management in Action.

Internet Activities.

Endnotes.

Index.

  • Provides realistic, practical, and current examples from hospitality operations make the information come alive
  • Features practical and realistic case studies and numerous examples from various hospitality operations
  • Packed with pedagogical features, including Internet activities, learning objectives, lists of human resources terms, current events discussions, and end-of chapter review questions
  • Emphasizes the legal aspects of HR management with an ""It's the Law!"" feature included in every chapter