Skip to main content

Improving Through Benchmarking



Improving Through Benchmarking

Richard Y. Chang, P. Keith Kelly

ISBN: 978-0-787-95084-2 August 1999 Pfeiffer 106 Pages


This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.