Foreword (Joseph Grenny).
Part 1 Help Your Company, Help Yourself.
What’s in It for You?
What Does Indispensability Look Like?
Employed? Keep the Job You Have. . . . Unemployed? Get the Job You Want.
1,800 Business Leaders Can’t Be Wrong: What Your Boss Wants You to Do.
Do You Bring in More Than You Cost?
All Dollars Are Not Created Equal: How to Find the Most Valuable Ones.
The Resume That Speaks Volumes: Capture Your Contributions.
Death of the Suggestion Box: May It Rest in Pieces.
Part 2 Pull Money out of Thin Air.
Creating Unexpected Profit Is Always Your Best Strategy.
Profit Source 1: Yes, There Are Still Costs to Be Cut.
Profit Source 2: Ansoff Revisited—How to Harvest More Money from Customers.
Profit Source 3: Refunds and Rebates—Get ’Em While They’re Hot.
Profit Source 4: Improve Every Process and Earn by Every Improvement.
Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door.
Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers.
Profit Source 7: Print Money at Work by Doing Your Own Job Better.
Profit Source 8: How I Spent My Summer Vacation—Finding $500,000 in New Zealand.
Profit Source 9: Supply Your Suppliers with Profit—Let Them Supply Discounts in Return.
Profit Source 10: Become Indispensable to Customers by Giving Them Money.
Profit Source 11: Improve Company Cash Flow and Become a Hero.
Profit Source 12: Give Your Company an Unexpected Competitive Advantage.
Profit Source 13: Should You Work More for Less Money or Work Less for More?
Profit Source 14: Soft Skill, Solid Results.
Part 3 Making It All Work . . . Starting Monday Morning.
Problem Solving: Generate Only the Highest Value Solutions.
The New and Improved Performance Appraisal.
If You’re in Sales, Outsell Everyone Else.
If You’re a Leader, Lead Toward Increased Profits.
Everything You Need to Know about Accounting—and It’s Not Much.
Afterword What Else Is in It for You?
About the Author.