About the Author
SUSAN M. SWITZER, a writer and corporate communication counselor, serves on the Governor's Council for Film and Media Industries of New Mexico. She is a former Director of Communications with KPMG Peat Marwick where she taught internal audit report writing. She is a training innovator who has conducted specialized courses in effective communication for clients such as Schlumberger, MASCO, Strategic Marketing Corporation, General Electric Capital Corporation, and AT&T. She also wrote and produced a radio series broadcast on CBS entitled Taking Account.