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Introduction to Information Systems, Third Canadian Update Edition

Introduction to Information Systems, Third Canadian Update Edition


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The goal of Introduction to Information Systems, Third Canadian Edition remains the same: to teach all business majors, especially undergraduate ones, how to use information technology to master their current or future jobs and to help ensure the success of their organization. To accomplish this goal, this text helps students to become informed users; that is, persons knowledgeable about information systems and information technology.

The focus is not on merely learning the concepts of IT but rather on applying those concepts to facilitate business processes. The authors concentrate on placing information systems in the context of business, so that students will more readily grasp the concepts presented in the text. The theme of this book is What's In IT for Me? This question is asked by all students who take this course. The book will show you that IT is the backbone of any business, whether a student is majoring in Accounting, Finance, Marketing, Human Resources, or Production/Operations Management. Information for the Management Information Systems (MIS) major is also included.

The update edition features new and updated cases and examples, as well as the latest coverage of Social Computing, Cloud Computing, Business Process Reengineering, and Enterprise Resource Planning. It is enhanced through the addition of ORION Adaptive Learning, which is now available in WileyPLUS.

Related Resources

Chapter 1 Introduction to Information Systems 2

1.1: Why Should I Study Information Systems? 5

1.2: Overview of Computer-Based Information Systems 11

1.3: How Does IT Impact Organizations? 20

1.4: Importance of Information Systems to Society 22

Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems 32

2.1: Business Processes 37

2.2: Business Process Improvement, Business Process Reengineering, and Business Process Management 42

2.3: Business Pressures, Organizational Responses, and Information Technology Support 46

2.4: Competitive Advantage and Strategic Information Systems 54

2.5: Business–Information Technology Alignment 60

Chapter 3 Data and Knowledge Management 70

3.1: Managing Data 75

3.2: The Database Approach 77

3.3: Database Management Systems 82

3.4: Data Warehouses and Data Marts 88

3.5: Knowledge Management 96

Chapter 4 Networks 108

4.1: What Is a Computer Network? 112

4.2: Network Fundamentals 114

4.3: The Internet and the World Wide Web 121

4.4: Internet Network Applications 126

4.5: E-Learning and Distance Learning 135

Chapter 5 E-Business and E-Commerce 146

5.1: Overview of E-Business and E-Commerce 150

5.2: Business-to-Consumer (B2C) Electronic Commerce 154

5.3: Business-to-Business (B2B) Electronic Commerce 161

5.4: Electronic Payments 163

5.5: Ethical and Legal Issues in E-Business 167

Chapter 6 Wireless, Mobile Computing, and Mobile Commerce 178

6.1: Wireless Technologies 183

6.2: Wireless Computer Networks and Internet Access 188

6.3: Mobile Computing and Mobile Commerce 194

6.4: Pervasive Computing 199

6.5: Wireless Security Issues 201

Chapter 7 Social Computing 210

7.1: Web 2.0 215

7.2: Fundamentals of Social Computing in Business 222

7.3: Social Computing in Business: Shopping 224

7.4: Social Computing in Business: Marketing 230

7.5: Social Computing in Business: Customer Relationship Management 235

7.6: Social Computing in Business: Human Resource Management 236

Chapter 8 Information Systems within the Organization 244

8.1: Transaction Processing Systems 249

8.2: Functional Area Information Systems 250

8.3: Enterprise Resource Planning Systems 256

8.4: ERP Support for Business Processes 262

8.5: Reports 267

Chapter 9 Customer Relationship Management and Supply Chain Management 274

9.1: Defining Customer Relationship Management 277

9.2: Operational Customer Relationship Management Systems 281

9.3: Analytical Customer Relationship Management Systems 285

9.4: Other Types of Customer Relationship Management Systems 287

9.5: Supply Chains 289

9.6: Supply Chain Management 291

9.7: Information Technology Support for Supply Chain Management 294

Chapter 10 Business Intelligence 308

10.1: Managers and Decision Making 312

10.2: What Is Business Intelligence? 317

10.3: Business Intelligence Applications for Data Analysis 320

10.4: Business Intelligence Applications for Presenting Results 323

10.5: Business Intelligence in Action: Corporate Performance Management 328

Chapter 11 Acquiring Information Systems and Applications 336

11.1: Planning for and Justifying IT Applications 340

11.2: Strategies for Acquiring IT Applications 344

11.3: The Traditional Systems Development Life Cycle 350

11.4: Alternative Methods and Tools for Systems Development 355

11.5: Vendor and Software Selection 358

Chapter 12 Ethics and Privacy 368

12.1: Ethical Issues 372

12.2: Privacy 378

Chapter 13 Information Security and Controls 388

13.1: Introduction to Information Security 392

13.2: Unintentional Threats to Information Systems 394

13.3: Deliberate Threats to Information Systems 397

13.4: What Organizations Are Doing to Protect Information Resources 402

13.5: Information Security Controls 404

Technology Guide 1 Hardware 424

TG 1.1: Introduction 426

TG 1.2: Strategic Hardware Issues 426

TG 1.3: Computer Hierarchy 427

TG 1.4: Input and Output Technologies 429

TG 1.5: The Central Processing Unit 433

TG 1.6: Computer Memory 435

Technology Guide 2 Software 442

TG 2.1: Introduction 444

TG 2.2: Software Issues 445

TG 2.3: Systems Software 446

TG 2.4: Application Software 447

Technology Guide 3 Cloud Computing 452

TG 3.1: Introduction 454

TG 3.2: What Is Cloud Computing? 455

TG 3.3: Different Types of Clouds 460

TG 3.4: Cloud Computing Services 461

TG 3.5: The Benefits of Cloud Computing 464

TG 3.6: Concerns and Risks with Cloud Computing 466

TG 3.7: Web Services and Service-Oriented Architecture 468

Technology Guide 4 Intelligent Systems 474

TG 4.1: Introduction 476

TG 4.2: Expert Systems 478

TG 4.3: Neural Networks 482

TG 4.4: Fuzzy Logic 484

TG 4.5: Genetic Algorithms 484

TG 4.6: Intelligent Agents 485

Technology Guide 5 Protecting Your Information Assets 490

TG 5.1: Introduction 492

TG 5.2: Behavioral Actions to Protect Your Information Assets 492

TG 5.3: Computer-Based Actions to Protect Your Information Assets 496

Index 508

In Every Chapter:

  • WileyPLUS now has ORION.  
  • New or Updated chapter-opening and chapter-closing cases featuring Canadian and international businesses

New or updated IT’s About Business features

  • New or updated examples.

Specific Changes:

  • Chapter 2 (Organizational Strategy, Competitive Advantage, and Information Systems) features a new section on information systems and business processes that discusses the role of information technology in executing processes, capturing input, storing process data, and monitoring process performance. The subsequent section clarifies some of the complexities of business process improvement, business process reengineering, and business process management.
  • Chapter 3 (Data and Knowledge Management) includes a new section on Big Data.
  • A new chapter on Social Computing (Chapter 7) addresses the recent developments in social media and provides current examples of how businesses are embracing social media.
  • Chapter 8 (Information Systems Within the Organization) examines the key systems of transaction processing, functional area information systems, and ERP (Enterprise Resource Planning) systems. By including a new section on implementing ERP systems, students are better able to see the complexities of these systems. This section includes the cloud-based ERP Software-as-a-Service (SaaS) implementation. Another new section, ERP support for business processes, addresses key cross-functional aspects of ERP by providing detailed descriptions of procurement, fulfillment, and production processes.
  • A new Technology Guide (Technology Guide 3) on cloud computing.
  • Technology Guide 5 (Protecting Your Information Assets) examines why it is critical that information assets be protected. It identifies behaviourial and computer-based actions to enable such protection. A new section titled "Protecting your Privacy" has been added that discusses the role of strong passwords, adjusting cookie privacy settings, how to surf the Web anonymously and how to send emails anonymously.
  • What’s in IT for Me?  This instructor-praised feature demonstrates how IT topics relate to students in each major Accounting, Finance, Marketing, Operations Management, MIS, and Human Resource Management. Chapter-opening "teasers" list specific tasks for each major that the chapter will help prepare students to do.
  • IT’s About Business boxes feature vivid examples from large corporations, small businesses, government and not-for-profit organizations to show the connection between IT and business.
  • Engaging Pedagogy featuring hands-on exercises, activities, mini-cases with exercises that incorporate software application tools, and an online Virtual Company continuing case (Ruby's Club).
  • Successes and Failures present examples of IT successes and IT failures with lessons learned.
  • Technology Guides offer additional material on technology topics not included in the main text and current hot topics in IT.

WileyPLUS is a research-based online environment for effective teaching and learning. WileyPLUS is packed with interactive study tools and resources–including the complete online textbook–to give your students more value for their money. With WileyPLUS, students will interact with integrated multi-media resources including lecture slides, author podcasts, how-to animations for Office applications and manager videos.


WileyPLUS is now equipped with an adaptive learning module called ORION. Based on cognitive science, WileyPLUS with ORION, provides students with a personal, adaptive learning experience so they can build their proficiency on topics and use their study time most effectively. WileyPLUS with ORION helps accounting students learn by learning about them.