About the Author
Donald Waters has degrees from the Universities of Sussex, London and Strathclyde. He worked for a variety of organizations in the UK before moving to Canada to become Professor of Operations Management at the University of Calgary. In 1997 he returned to the UK to become Chief Executive of Richmond, Parkes and Wright, whose main interests are in management research, education and training. Dr. Waters continues to work for organisations around the world, using his specialist knowledge of operations and supply chains. He has written a number of successful books in these areas.