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Lean Six Sigma For Dummies®, WHS Travel Edition

Lean Six Sigma For Dummies®, WHS Travel Edition

John Morgan, Martin Brenig-Jones

ISBN: 978-1-119-97443-7

Oct 2011

272 pages

Select type: Paperback


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Learn to:

  • Enhance business efficiency and reduce waste
  • Improve communication channels and streamline corporate processes
  • Increase customer satisfaction by reducing performance problems

Fine-tune your business processes and maximise the quality and efficiency of your organisation

If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. Lean Six Sigma For Dummies outlines the key concepts of this strategy in plain English and explains how you can use it to get the very best out of your business.

  • Get to grips with Lean Six Sigma basics – understand the key principles and discover how they work
  • Learn about crucial improvement techniques – find out what Lean Six Sigma can do for your organisation
  • Assess current performance – gather information and pinpoint factors affecting the speed and quality of your operating systems
  • Improve your business processes – use Lean Six Sigma to make your day-to-day activities run more smoothly

'This book should be compulsory reading for anyone wishing to improve the performance of their organisation […] the remarkable results will ensure that it's worth your while.'
—Joe Goasdoué, Chief Executive, British Quality Foundation

Open the book and find:

  • How to identify the needs of your customers or partners
  • Ways to track the processes you want to improve
  • Techniques to monitor performance indicators
  • How to analyse problems and present your findings
  • Methods to prevent waste and non-value-add steps
  • Ways to tackle workflow bottlenecks
  • How to maximise the efficiency of the people you work with

Part I: Lean Six Sigma Basics.

Chapter 1: Defining Lean Six Sigma.

Chapter 2: Understanding the Principles of Lean Six Sigma.

Part II: Working with Lean Six Sigma.

Chapter 3: Identifying Your Customers.

Chapter 4: Understanding Your Customers’ Needs.

Chapter 5: Determining the Chain of Events.

Part III: Assessing Performance.

Chapter 6: Gathering Information.

Chapter 7: Presenting Your Data.

Chapter 8: Analysing What’s Affecting Performance.

Part IV: Improving the Processes.

Chapter 9: Identifying Value-Added Steps and Waste.

Chapter 10: Discovering the Opportunity for Prevention.

Chapter 11: Identifying and Tackling Bottlenecks.

Chapter 12: Understanding the People Issues.

Part V: The Part of Tens.

Chapter 13: Ten Best Practices.

Chapter 14: Ten Pitfalls to Avoid.

Chapter 15: Ten Places to Go for Help.