Foreword by Thornton May.
Chapter 1: The Prime Theorem
Information Systems Mirror the People that Build Them.
Chapter 2: Interfaces
How They Work and What Happens When They Are Broken.
Chapter 3: Relationship Management
We Can No Longer Manage the Systems as Single Nodes.
Chapter 4: Virtualization
A Natural Stage in the Maturity Cycle of Technologies
Chapter 5: Orchestration
Finding a Sensible Order amid too Many Complications to Count.
Chapter 6: Complexity
Databases, Passwords, Collaboration, Funding, Smashed Atoms, and a Professor.
Chapter 7: Distributed Resources
Two Types of Diffusion—Compute Resources and Human Capital.
Chapter 8: Flash Teams
Analysis of New Organizational Groups from Several Perspectives.
Chapter 9: Network as Narrative Form
Basic Building Blocks Connected to Create Various Structures.
Chapter 10: Identity
Finding the Needle in the Haystack and Giving It a Name.
Chapter 11: Organizational Architecture
How We Organize Ourselves Is as Important as What We Say and Do.
Chapter 12: (Theory of) Resonant Usability
Everything Is Moving to the Presentation Layer, Where Humans Interact.
Chapter 13: Turbulence
Creating Stability in the Face of Chaotic Disruption.
Chapter 14: Libraries
Two Lives, Two Windows, and the Search for Information.
Chapter 15: Abstraction
Lift Yourself above the Conflicting Details and Look for Similarity.
Chapter 16: Insubordination as an Asset
Why You Must Allow Employees to Disagree with Your Decisions.
Chapter 17: The Consortium
The Multisourced IT Organization and a Software Commons—Our Future.
Chapter 18: The Everysphere
An Example of Synchronous Events between “Unrelated” Objects.
Chapter 19: Q Narratives
Understand the Story and You Will Understand the Business Process.
Chapter 20: Leaving Flatland
To Adjust Somehow after Learning That Your World Has Another Dimension.
Chapter 21: We Are the Platform
Some Final Observations about the System and the Mirror.