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Leveraging the Impact of 360-degree Feedback

Leveraging the Impact of 360-degree Feedback

John W. Fleenor, Sylvestor Taylor, Craig Chappelow

ISBN: 978-0-470-26261-0 March 2008 Pfeiffer 128 Pages




Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients.


Chapter 1. The Purpose and Uses of 360-Degree Feedback.

Chapter 2. Implementing a 360-Degree Feedback Process.

Chapter 3. Delivering Feedback.

Chapter 4. Ensuring 360-Degree Feedback Success.

Chapter 5. Current Issues and Future Directions for 360-Degree Feedback.

Appendix A. Sample Presentation for Orientation Session.

Appendix B: Glossary of 360-Degree Feedback Terms.


Recommended Resources.

About the Authors.