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Making IT Happen: Critical Issues in IT Management

Making IT Happen: Critical Issues in IT Management

James D. McKeen, Heather A. Smith

ISBN: 978-0-470-86141-7

Oct 2003

384 pages

$65.00

Description

Information technology presents many challenges to managers. Constant change, e-business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. As a result, no modern manager can afford to ignore IT or leave it to the professionals. Based on the real life experiences of senior IT managers in leading-edge businesses and incorporating thorough research, Making IT Happen separates fact from fad to show where managers can make a real difference, and deliver practical advice for coping in the fast-paced world of IT.

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Foreword by Robert Zmud.

Series Preface.

Preface.

Acknowledgments.

PART A: THE CHANGING ROLE OF IT.

A Look at IT in the Next Five Years.

Managing the Social Impacts of Technology.

Managing External Relationships.

Knowledge Management and IT.

Risk Management in IT: Problems and Potential.

Achieving Effective Change with IT.

PART B: LEVERAGING BUSINESS WITH IT.

Aligning IT with the Business.

Mergers and IT: Making the Most of an Arranged Marriage.

Leveraging CRM with IT.

ERP Systems: What a Manager Needs to Know.

Estimating the Benefits of IT.

IT Project Prioritization.

PART C: MANAGING TECHNOLOGY.

Managing the Technology Portfolio.

Emerging Technologies and the Surfer Syndrome.

IT-sourcing: Build, Buy, or Market.

IT Architecture for Enterprise Flexibility.

Enterprise Application Integration.

PART D: PEOPLE AND PRODUCTIVITY.

Recruiting and Retaining the Best in IT.

Developing Effective IT Project-managers.

Developing Effective IT Leaders.

Best Practice in IT.

Managing the Virtual Workforce.

The IT Measurement Matrix.

Index.

  • Tackles specific issues including project prioritization, change management, infrastructure development and project leadership
  • Bridges the gap between theory and practice, combining the collective wisdom of practising IT managers with the very best available research
  • Introduces a clear, real-world perspective to the study of IT management for graduate and executive MBA students