Foreword by Robert Zmud. Series Preface. Preface. Acknowledgments. PART A: THE CHANGING ROLE OF IT. A Look at IT in the Next Five Years. Managing the Social Impacts of Technology. Managing External Relationships. Knowledge Management and IT. Risk Management in IT: Problems and Potential. Achieving Effective Change with IT. PART B: LEVERAGING BUSINESS WITH IT. Aligning IT with the Business. Mergers and IT: Making the Most of an Arranged Marriage. Leveraging CRM with IT. ERP Systems: What a Manager Needs to Know. Estimating the Benefits of IT. IT Project Prioritization. PART C: MANAGING TECHNOLOGY.
Managing the Technology Portfolio. Emerging Technologies and the Surfer Syndrome. IT-sourcing: Build, Buy, or Market. IT Architecture for Enterprise Flexibility. Enterprise Application Integration. PART D: PEOPLE AND PRODUCTIVITY. Recruiting and Retaining the Best in IT. Developing Effective IT Project-managers. Developing Effective IT Leaders. Best Practice in IT. Managing the Virtual Workforce. The IT Measurement Matrix. Index.
- Tackles specific issues including project prioritization, change management, infrastructure development and project leadership
- Bridges the gap between theory and practice, combining the collective wisdom of practising IT managers with the very best available research
- Introduces a clear, real-world perspective to the study of IT management for graduate and executive MBA students