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Making Scorecards Actionable: Balancing Strategy and Control

Making Scorecards Actionable: Balancing Strategy and Control

Nils-Göran Olve, Carl-Johan Petri, Jan Roy, Sofie Roy

ISBN: 978-0-470-86142-4

Jul 2003

320 pages

$46.99

Description

The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down.
* Provides a long-term view of what the company's strategic objectives really are.
* Shows how to make use of knowledge gained through experience.
* Demonstrates the required flexibility of such a system to cope with the fast-changing business environment.
* This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232)
Readership: Operational managers, consultants, and business students.
Preface.

Acknowledgements.

Scorecards 10 Years On–Fading Fad or Maturing Management?

Scorecards in Use.

Skandia's Experience from Navigating into the Future.

Case Histories.

Challenges.

Visualizing Strategies in Maps.

Using Scorecards to Boost a Strategy-Grounded Dialogue.

Assigning Roles and Responsibilities for Operating Scorecards.

Connecting Strategic Intent: Designing Interfaces Between Scorecards.

How to Balance the Incentive System.

Using IT to Leverage the Scorecard.

Prospects: BSC as a Tool for Modern Management.

Notes.

References.

Index.

""…the book is well written and concrete…the authors give good advice…"" (Dagens Industri)
  • Helps in creating and communicating a total strategy to all organizational members from the top down, providing a long-term view of what the company's strategic objectives really are
  • Shows how to make use of knowledge gained through experience, and demonstrates the required flexibility of such a system to cope with the fast-changing business environment
  • Provides a practice-based follow on from the extremely successful Performance Drivers