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Management 6th Asia-Pacific Edition WileyPLUS Learning Space + Wiley E-Text Powered by VitalSource

Management 6th Asia-Pacific Edition WileyPLUS Learning Space + Wiley E-Text Powered by VitalSource

ISBN: 978-0-730-33575-7

352 pages

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Building on the trusted Asia-Pacific content of previous editions, Management 6e is delivered for the first time as a WileyPLUS Learning Space interactive textbook – providing an engaging, immersive and personalised learning experience for students. With media and interactives embedded at the point of learning, it is designed to close the relevance gap between management education and industry by empowering students to think critically and draw connections between management theory and its application in real-world contexts.

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About the authors xi

Applications at a glance xiv

Chapter 1 The contemporary workplace 1

1.1 Working in today’s economy 3

1.2 Organisations in today’s workplace 9

1.3 Managers in today’s workplace 13

1.4 The management process 20

1.5 Managerial learning 25

Chapter 2 Historical foundations of management 33

2.1 Classical approaches to management 36

2.2 Behavioural approaches to management 41

2.3 Quantitative approaches to management 45

2.4 Modern approaches to management 46

2.5 Continuing management themes 48

Chapter 3 Environment and diversity 58

3.1 Environment and competitive advantage 61

3.2 Internal environment and organisational culture 67

3.3 Customer?]driven organisations 70

3.4 Quality?]driven organisations 72

3.5 Diversity and multicultural organisations 75

Chapter 4 International dimensions of management 89

4.1 International management and globalisation 92

4.2 International business challenges 99

4.3 Multinational corporations 103

4.4 Culture and global diversity 106

4.5 Management across cultures 111

Chapter 5 Ethical behaviour and social responsibility 122

5.1 What is ethical behaviour? 125

5.2 Ethics in the workplace 129

5.3 Maintaining high ethical standards 133

5.4 Social responsibility 135

5.5 Organisations and society 142

Chapter 6 Sustainability 151

6.1 What is sustainability? 153

6.2 International sustainability guidelines for business 158

6.3 Sustainability and organisations 162

6.4 Organisational change: developing the sustainable firm 164

6.5 Current trends in business sustainability 166

Chapter 7 Information and decision making 174

7.1 Information technology and the new workplace 177

7.2 Information and information systems 181

7.3 Information and decision making 187

7.4 The decision?]making process 189

7.5 Knowledge management and organisational learning 195

Chapter 8 Planning 201

8.1 How and why managers plan 204

8.2 Types of plans used by managers 209

8.3 Planning tools, techniques and processes 212

Chapter 9 Strategic management 224

9.1 Sustainable strategic competitiveness 226

9.2 The strategic management process 231

9.3 Strategies used by organisations 237

9.4 Strategy formulation 242

9.5 Strategy implementation 249

Chapter 10 Organising 256

10.1 Organising as a management function 258

10.2 Traditional organisation structures 261

10.3 Essentials of organisational design 266

10.4 Contingencies in organisational design 271

10.5 Developments in organisation structures 274

10.6 Subsystems design and integration 278

10.7 Organising trends 281

Chapter 11 Controlling 291

11.1 Organisational control 294

11.2 Types of controls 298

11.3 Organisational control systems 301

Chapter 12 Human resource management 312

12.1 Diversity and the importance of people 315

12.2 HRM 318

12.3 Attracting a quality workforce 327

12.4 Developing a quality workforce 333

12.5 Engagement: maintaining a quality workforce 338

Chapter 13 Leading 351

13.1 The nature of leadership 354

13.2 Leadership traits and behaviours 358

13.3 Contingency approaches to leadership 361

13.4 Issues in leadership development 367

Chapter 14 Communication and interpersonal skills 378

14.1 The communication process 380

14.2 Improving communication 385

14.3 Perception 393

14.4 Communication and conflict management 396

14.5 Negotiation 400

Chapter 15 Motivation and rewards 409

15.1 What is motivation? 411

15.2 Content theories of motivation 413

15.3 Process theories of motivation 419

15.4 Reinforcement theory of motivation 424

15.5 Motivation and remuneration 427

Chapter 16 Individuals, job design and stress 438

16.1 The meaning of work 441

16.2 Satisfaction, performance and job design 444

16.3 Directions in job enrichment 451

16.4 Alternative work arrangements 454

16.5 Job stress 460

Chapter 17 Teams and teamwork 471

17.1 Teams in organisations 473

17.2 Trends in the use of teams 476

17.3 Team processes and diversity 482

17.4 Decision?]making in teams 491

17.5 Leading high?]performance teams 494

Chapter 18 Leading and managing change 502

18.1 Challenges of change 505

18.2 Organisational change 511

18.3 Managing planned change 516

18.4 Organisation development 526

18.5 Personal change and career readiness 532

Chapter 19 Entrepreneurship and new ventures 541

19.1 The nature of entrepreneurship 543

19.2 Entrepreneurship and small business 550

19.3 New venture creation 555

19.4 Entrepreneurship and business development 558

Chapter 20 Operations and services management 564

20.1 Operations management essentials 567

20.2 Value chain management 570

20.3 Service and product quality 574

20.4 Work processes 578

20.5 Physical factors in the workplace 581

Case study 1 Economic downturns and the business environment 587

Case study 2 Boost Juice Bars in a global, digital marketplace 590

Case study 3 Coal seam gas: the sustainable business response 592

Case study 4 IKEA’s international strategy 595

Case study 5 The IT industry: who says there’s no such thing as a free lunch? 599

Case study 6 Quality can endure despite environmental shocks 602

Case study 7 Nespresso 605

Case study 8 A flood of decisions 608

Case study 9 Scenario planning at Royal Dutch Shell 611

Case study 10 Sick leave costing employers 614

Case study 11 Twitter — rewriting (or killing) communication? 617

Case study 12 Zara International: fashion at the speed of light 620

  • Trusted Content: Schermerhorn’s quality Asia-Pacific focused content is presented in concise, digestible chunks, designed to engage students
  • In Situ Videos: Embedded videos from the ABC help students understand management theory through the lens of real world current affairs.
  • Work Readiness: Closes the relevance gap by empowering students to think critically and draw connections between management theory and real-world examples
  • Revision Modules: ‘In a Nutshell’ revision materials are integrated throughout to help students engage with the course content and enhance their learning
  • Interactive Online Textbook: The WileyPLUS Learning Space interactive textbook is full of rich media and activities embedded at the point of learning
  • Personalised Practice: The Student Adaptive Pathway powered by ORION provides personalised practice and instant feedback to motivate and build students’ proficiency