Skip to main content

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Madelyn Burley-Allen

ISBN: 978-0-471-03971-6

May 1995

240 pages

Select type: Paperback

In Stock

$19.95

Description

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
* By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.
The Gateway to Effectiveness.

Building Blocks to Managing Assertively.

Supervisory Styles: Assertive--Aggressive--Passive.

Unblocking Your Assertiveness to Build Your Self-Esteem.

Listening.

Taking Risks.

Constructive Feedback: Criticism.

Saying No.

Handling Criticism.

Giving and Receiving Positive Feedback.

Payoffs for Success.

Bibliography.

Index.