Part I: Getting Started as a Manager.
Chapter 1: You're a Manager — Now What?
Chapter 2: Lead, Follow, or Get Out of the Way.
Chapter 3: Recognizing and Rewarding High Performance.
Chapter 4: Creating an Engaged Workforce.
Part II: Mastering Key Management Duties.
Chapter 5: Hiring: The Million-Dollar Decision.
Chapter 6: Goal Setting Made Easy.
Chapter 7: Developing Employees through Coaching and Mentoring.
Chapter 8: It's a Team Thing.
Chapter 9: Managing Virtual Employees.
Chapter 10: Monitoring Performance and Execution.
Part III: Tools and Techniques for Managing.
Chapter 11: Delegating to Get Things Done.
Chapter 12: Communicating Your Message.
Chapter 13: The Fine Art of Performance Evaluations.
Chapter 14: Budgeting, Accounting, and Other Financial Stuff.
Chapter 15: Harnessing the Power of Technology.
Chapter 16: Embracing Corporate Social Responsibility and Ethics.
Part IV: Tough Times for Tough Managers.
Chapter 17: Managing Change and Morale.
Chapter 18: Employee Discipline for Improving Performance.
Chapter 19: Terminating Employees When All Else Fails.
Part V: The Part of Tens.
Chapter 20: Ten Common Management Mistakes.
Chapter 21: Ten Tips for New Managers.
Chapter 22: Ten Tips for Maintaining Your Work–Life Balance.