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Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

Roger Cartwright, Michael Collins, George Green, Anita Candy

ISBN: 978-0-631-19011-0

Dec 1993, Wiley-Blackwell

216 pages

Select type: Paperback

In Stock



Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:

  • Work practices.

  • Planning.

  • Resourcing.

  • Legislation.

  • Customer relations.
List of Figures.




Setting Operations in Context.

The Operations Process.


Organizing and Implementation.


Communicating with the Customer.

Managing Materials.

Managing the Working Environment.

Personal Competences.


Further Reading.


"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors." Donna Green, Manager, Rover Group.

  • Unlike other books in the area, all three texts take a unique competence based approach to supervision and management. They incorporate the new emphasis on skills and basis competencies which the MCI, NVQ and others are now promoting.

  • The texts provide all the underpinning knowledge needed to fulfil the competencies set out in the MCI's supervisory management standards. Each chapter begins and ends with an outline of the relevant MCI standards to help review progress.

  • User friendly - all the texts include chapter summaries, on-going case studies, think points. A tutor's pack is also available containing further cases, questions, overhead masters and lecture notes.