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Managing Quality: Operations 06.07



Managing Quality: Operations 06.07

Amy Zuckerman, Ned Hamson

ISBN: 978-1-841-12221-2 April 2002 Capstone 136 Pages


Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

Introduction to Express Exec

Quality Matters

What is Quality and Quality Management

Have People Always Been Interested in Quality and in Measuring it?

Quality Management and the E-Dimension: What's the Connection?

What are the Implications of Globalization on Quality?

The State of the Art of Quality

Quality In Practice: Case Studies

Key Concepts and Thinkers of Quality and Quality Management

Quality and Quality Management Resources

Ten Steps to Making it Work

Frequently Asked Questions (FAQs)