DescriptionFast track route to mastering quality management
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide
What is Quality and Quality Management
Have People Always Been Interested in Quality and in Measuring it?
Quality Management and the E-Dimension: What's the Connection?
What are the Implications of Globalization on Quality?
The State of the Art of Quality
Quality In Practice: Case Studies
Key Concepts and Thinkers of Quality and Quality Management
Quality and Quality Management Resources
Ten Steps to Making it Work
Frequently Asked Questions (FAQs)