About the Author
JACK J.PHILLIPS is chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.
LISA EDWARDS serves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.