CHAPTER 1. E-mail?s Quirks and Wonders
Why e-mail makes us work differently.
CHAPTER 2. The Legal Face of E-mail
Navigate the pitfalls and stay out of the courthouse.
CHAPTER 3. Using E-mail Judiciously
It?s okay to pick up the phone.
CHAPTER 4. The Inbox
How to manage your inbox like a pro and reduce e-mail volume in your organization.
CHAPTER 5. The Outbox
A guide to good citizenry on the e-mail frontier.
CHAPTER 6. The Smoking Gun
Take control and make e-mail work for you.