About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates,Inc., a consulting and publishing firm whose clients includeToshiba, Marriot, Citibank, Fidelity Investments, Nabisco, andMcDonald's. He currently serves as chair of the board for theAmerican Society for Training and Development. He lives nearIrvine, California. KEVIN R. KEHOE, owner of Kevin Kehoe &Company, is an experienced executive, consultant, and educator. Heis widely known and highly regarded for his leadership development,total quality, and reengineering expertise.