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Operations Management: An Active Learning Approach



Operations Management: An Active Learning Approach

John Bicheno, Bryan B. R. Elliott

ISBN: 978-0-631-20180-9 December 1997 Wiley-Blackwell 644 Pages


Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.
1. Introduction to Operations Management.

2. Product Planning & Positioning.

3. Process Design.

4. Managing Demand and Materials.

5. Project Management.

6. Quality Management.

7. Productivity Methods and Measurements.

8. Scheduling and Capacity.

9. Time Based Operations.


  • Provides a user-friendly approach to operations management.

  • Comprehensive coverage of the key issues in operations management, eg Business Process Re-engineering, Quality, JIT and Manufacturing Planning and Control.

  • Includes a useful resource section including case studies, journal articles etc.