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Operations and Technology Express: Operations 06.01

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Operations and Technology Express: Operations 06.01

George Green

ISBN: 978-1-841-12397-4 March 2000 Capstone 126 Pages

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Description

Fast track route to mastering the management of operations and technology

Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness

Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy

Includes a glossary of key concepts and a comprehensive resources guide

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Introduction to Express Exec

Introduction to Operations and Technology

Definition of terms: What is Operations?

The Evolution of Operations

The E-Dimension

The Global Dimension

Operations: The State of the Art

Operations Success Stories

Key Concepts and Thinkers

Resources

Ten Steps to Making Operations Work

Frequently Asked Questions (FAQs)

Index