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PMP: Project Management Professional Exam Study Guide, 7th Edition

PMP: Project Management Professional Exam Study Guide, 7th Edition

Kim Heldman

ISBN: 978-1-118-73637-1

Jun 2013

696 pages


Product not available for purchase


The ultimate package for preparing you to take the PMP® exam

Project management is one of the most desired skills in today's IT marketplace and the Project Management Professional (PMP) exam reflects your level of proficiency and preparedness as a project manager. This comprehensive study guide features the Sybex test engine with two practice PMP exams, electronic flashcards, two hours of audio review, as well as two bonus Certified Associate in Project Management (CAPM®) exams. The book covers a wide-range of project management and exam topics, concepts, and key terms. Not only does this must-have resource reflect the very latest version of the exam, it is written by popular project management expert Kim Heldman, who is the author of the six previous editions of this top-selling book.

  • Prepares you to take the Project Management Professional (PMP) exam as well as the Certified Associate in Project Management (CAPM) exam, both offered by the Project Management Institute (PMI®)
  • Covers all exam topic areas plus a wide range of project management processes, concepts, and key terms
  • Uses real-world scenarios and How This Applies to Your Current Project sidebars to fully illustrate concepts
  • Readers get access to invaluable study tools with testing software, practice exams, electronic flashcards, and over two hours of audio review

PMP: Project Management Professional Exam Study Guide, Seventh Edition helps you prepare for the PMP exam and also serves as an essential resource for becoming a more astute project manager.

(PMI, CAPM, PMP, and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Related Resources

Introduction xxv

Assessment Test xxxvi

Chapter 1 What Is a Project? 1

Is It a Project? 2

Projects versus Operations 3

Stakeholders 5

Project Characteristics 7

What Is Project Management? 7

Programs 8

Portfolios 9

Project Management Offices 10

Skills Every Good Project Manager Needs 12

Communication Skills 13

Organizational and Planning Skills 13

Conflict Management Skills 14

Negotiation and Influencing Skills 14

Leadership Skills 15

Team-Building and Motivating Skills 15

Role of a Project Manager 16

Understanding Organizational Structures 16

Functional Organizations 17

Projectized Organizations 20

Matrix Organizations 22

Project-Based Organizations 26

Understanding Project Life Cycles and Project

Management Processes 26

Project Phases and Project Life Cycles 27

Project Management Process Groups 30

Understanding How This Applies to Your Next Project 36

Summary 36

Exam Essentials 37

Key Terms 39

Review Questions 40

Chapter 2 Creating the Project Charter 45

Exploring the Project Management Knowledge Areas 47

Project Integration Management 49

Project Scope Management 50

Project Time Management 51

Project Cost Management 51

Project Quality Management 52

Project Human Resource Management 53

Project Communications Management 54

Project Risk Management 55

Project Procurement Management 55

Project Stakeholder Management 56

Understanding How Projects Come About 56

Needs and Demands 57

Feasibility Studies 59

Performing Project Selection and Assessment 60

Using Project Selection Methods 62

Kicking Off the Project Charter 70

Project Statement of Work 71

Business Case 72

Agreements 73

Enterprise Environmental Factors 73

Organizational Process Assets 74

Tools and Techniques 75

Formalizing and Publishing the Project Charter 76

Pulling the Project Charter Together 76

Key Stakeholders 77

Project Charter Sign-Off 79

Identifying Stakeholders 79

Identify Stakeholders Inputs 79

Stakeholder Analysis 80

Stakeholder Register and Strategy 83

Introducing the Kitchen Heaven Project Case Study 83

Understanding How This Applies to Your Next Project 87

Summary 88

Exam Essentials 89

Key Terms 91

Review Questions 92

Chapter 3 Developing the Project Scope Statement 97

Developing the Project Management Plan 99

Developing Inputs 99

Documenting the Project Management Plan 101

Plan Scope Management 104

Understanding the Plan Scope Management Inputs 105

Using Plan Scope Management Tools and Techniques 106

Documenting the Scope Management Plan 106

Documenting the Requirements Management Plan 107

Collecting Requirements 108

Using the Tools and Techniques of the Collect Requirements Process 110

Documenting Requirements 112

Defining Scope 115

Product Analysis 116

Alternatives Generation 117

Writing the Project Scope Statement 118

Understanding the Scope Statement Components 118

Approving and Publishing the Project

Scope Statement 125

Updating the Project Documents 125

Creating the Work Breakdown Structure 127

Gathering the WBS Inputs 128

Decomposing the Deliverables 128

Constructing the WBS 129

Creating WBS Process Outputs 137

Understanding How This Applies to Your Next Project 141

Summary 143

Exam Essentials 144

Key Terms 145

Review Questions 146

Chapter 4 Creating the Project Schedule 153

Creating the Schedule Management Plan 154

Defining Activities 155

Define Activities Process Inputs 156

Tools and Techniques for Defining Activities 156

Define Activities Outputs 157

Understanding the Sequence Activities Process 158

Sequence Activities Tools and Techniques 159

Sequence Activities Outputs 164

Estimating Activity Resources 164

Estimate Activity Resources Inputs 165

Estimate Activity Resources Tools and Techniques 166

Estimate Activity Resources Outputs 167

Estimating Activity Durations 167

Estimate Activity Durations Inputs 168

Estimate Activity Durations Tools and Techniques 168

Estimate Activity Durations Outputs 172

Developing the Project Schedule 173

Develop Schedule Inputs 174

Develop Schedule Tools and Techniques 175

Scheduling Process Outputs 188

Understanding How This Applies to Your Next Project 196

Summary 197

Exam Essentials 198

Key Terms 200

Review Questions 202

Chapter 5 Developing the Project Budget and Communicating the Plan 207

Creating the Project Cost Management Plan 208

Performing Plan Cost Management 209

Creating the Cost Management Plan 209

Estimating Costs 211

Estimate Costs Inputs 211

Tools and Techniques to Estimate Costs 214

Estimate Costs Process Outputs 216

Establishing the Cost Baseline 217

Determine Budget Inputs 218

Determine Budget Tools and Techniques 219

Determine Budget Process Outputs 220

Understanding Stakeholders 223

Analyzing Stakeholders 224

Stakeholder Management Plan 225

Communicating the Plan 225

Plan Communications Management Inputs 226

Tools and Techniques for Plan Communications Management 227

Plan Communications Management Outputs 231

Understanding How This Applies to Your Next Project 235

Summary 235

Exam Essentials 236

Key Terms 238

Review Questions 239

Chapter 6 Risk Planning 245

Planning for Risks 246

Planning Your Risk Management 247

Plan Risk Management Inputs 248

Tools and Techniques for Plan

Risk Management 249

Creating the Risk Management Plan 250

Identifying Potential Risk 255

Identify Risks Inputs 256

Tools and Techniques for Identify Risks 258

Identify Risks Outputs 264

Analyzing Risks Using Qualitative Techniques 265

Perform Qualitative Risk Analysis Inputs 266

Tools and Techniques for Perform Qualitative Risk Analysis 266

Ranking Risks in the Risk Register 273

Quantifying Risk 274

Tools and Techniques for Perform Quantitative Risk Analysis 275

Perform Quantitative Risk Analysis Outputs 279

Developing a Risk Response Plan 280

Tools and Techniques for Plan Risk Responses 281

Plan Risk Responses Outputs 285

Understanding How This Applies to Your Next Project 290

Summary 291

Exam Essentials 292

Key Terms 293

Review Questions 294

Chapter 7 Planning Project Resources 299

Procurement Planning 300

Plan Procurement Management Inputs 301

Tools and Techniques for Plan Procurement Management 303

Plan Procurement Management Outputs 308

Developing the Human Resource Management Plan 313

Plan Human Resource Management Inputs 313

Plan Human Resource Management Tools and Techniques 316

Plan Human Resource Management Outputs 318

Quality Planning 321

Plan Quality Management Inputs 321

Tools and Techniques for Plan Quality Management 323

Plan Quality Management Outputs 331

Bringing It All Together 334

Understanding How This Applies to Your Next Project 338

Summary 339

Exam Essentials 340

Key Terms 342

Review Questions 344

Chapter 8 Developing the Project Team 349

Directing and Managing Project Work 350

Executing Inputs 352

Tools and Techniques of Direct and Manage Project Work 353

Outputs of Direct and Manage Project Work 353

Acquiring the Project Team 357

Tools and Techniques of Acquire Project Team 358

Outputs of Acquire Project Team 359

Developing the Project Team 361

Tools and Techniques of Develop Project Team 362

Outputs of Develop Project Team 377

Managing Project Teams 378

Tools and Techniques for Managing Teams 378

Managing Project Team Outputs 383

Understanding How This Applies to Your Next Project 386

Summary 387

Exam Essentials 388

Key Terms 389

Review Questions 390

Chapter 9 Conducting Procurements and Sharing Information 395

Conducting Procurements 396

Conduct Procurements Tools and Techniques 397

Conduct Procurements Outputs 403

Laying Out Quality Assurance Procedures 406

Inputs to Perform Quality Assurance 406

Perform Quality Assurance Tools and Techniques 407

Perform Quality Assurance Outputs 409

Managing Project Information 410

Tools and Techniques of Manage Communications 411

Output of Manage Communications 415

Managing Stakeholder Engagement 417

Manage Stakeholder Engagement Inputs 417

Tools and Techniques for Manage Stakeholder Engagement 418

Manage Stakeholder Engagement Outputs 418

Understanding How This Applies to Your Next Project 422

Summary 423

Exam Essentials 423

Key Terms 425

Review Questions 426

Chapter 10 Measuring and Controlling Project Performance 433

Monitoring and Controlling Project Work 436

Monitor and Control Project Work Inputs 437

Monitor and Control Project Work Outputs 439

Controlling Procurements 441

Controlling Procurements Inputs 442

Controlling Procurements Tools and Techniques 443

Managing Control Procurements Outputs 445

Controlling Communications 448

Control Communications Inputs 449

Control Communications Tools and Techniques 449

Control Communications Outputs 451

Managing Perform Integrated Change Control 453

How Change Occurs 454

Change Control Concerns 455

Configuration Control 456

Change Control System 457

Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 460

Controlling Stakeholder Engagement 462

Understanding How This Applies to Your Next Project 465

Summary 466

Exam Essentials 466

Key Terms 468

Review Questions 469

Chapter 11 Controlling Work Results 475

Monitoring and Controlling Risk 476

Control Risks Inputs 477

Control Risks Tools and Techniques 478

Control Risks Outputs 479

Managing Cost Changes 480

Control Costs Inputs 480

Control Costs Tools and Techniques 481

Control Costs Outputs 492

Monitoring and Controlling

Schedule Changes 495

Control Schedule Inputs 495

Control Schedule Tools and Techniques 496

Control Schedule Outputs 497

Utilizing Control Quality Techniques 498

Control Quality Inputs 499

Control Quality Tools and Techniques 499

Control Quality Outputs 507

Validating Project Scope 508

Controlling Scope 509

Control Scope Inputs 510

Control Scope Tools and Techniques 510

Control Scope Outputs 510

Understanding How This Applies to Your Next Project 513

Summary 515

Exam Essentials 515

Key Terms 517

Review Questions 518

Chapter 12 Closing the Project and Applying Professional Responsibility 523

Formulating Project Closeout 524

Characteristics of Closing 525

Project Endings 525

Closing Out the Project 528

Administrative Closure Procedures 529

Close Project or Phase Inputs 530

Close Project or Phase Tools and Techniques 530

Close Project or Phase Outputs 531

Closing Out the Procurements 534

Close Procurements Inputs 535

Close Procurements Tools and Techniques 535

Close Procurements Outputs 535

Celebrate! 537

Releasing Project Team Members 537

Balancing Stakeholders’ Interests at Project Close 537

Competing Needs 538

Dealing with Issues and Problems 538

Balancing Constraints 539

Professional Responsibility 541

Responsibility 541

Respect 544

Fairness 547

Honesty 550

Role Delineation Study 552

Applying Professional Knowledge 552

Project Management Knowledge 552

Education Providers 553

Industry Knowledge 553

Understanding How This Applies to Your Next Project 557

Summary 558

Exam Essentials 560

Key Terms 561

Review Questions 562

Appendix A Answers to Review Questions 569

Chapter 1: What Is a Project? 570

Chapter 2: Creating the Project Charter 571

Chapter 3: Developing the Project Scope Statement 572

Chapter 4: Creating the Project Schedule 574

Chapter 5: Developing the Project Budget and Communicating the Plan 576

Chapter 6: Risk Planning 577

Chapter 7: Planning Project Resources 579

Chapter 8: Developing the Project Team 580

Chapter 9: Conducting Procurements and Sharing Information 582

Chapter 10: Measuring and Controlling Project Performance 583

Chapter 11: Controlling Work Results 585

Chapter 12: Closing the Project and Applying Professional Responsibility 586

Appendix B Process Inputs and Outputs 589

Initiating Processes 590

Planning Processes 591

Executing Processes 601

Monitoring and Controlling Processes 604

Closing Processes 609

Appendix C About the Additional Study Tools 611

Additional Study Tools 612

Sybex Test Engine 612

Electronic Flashcards 612

PDF of Glossary of Terms 612

Adobe Reader 612

Audio Files 613

System Requirements 613

Using the Study Tools 613

Troubleshooting 613

Customer Care 614

Index 615

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ChapterPageDetailsDatePrint Run
144Text correction: Chapter 1 Review Question 20,The question asks which one of the options is an untrue statement, but none of the options are incorrect. Change option A to read:
There are three types of PMOs, supportive, controlling, and collaborative.
Appendix A578Text correction: Incorrect answer to Chapter 6 Review Question 14,The correct answer is C, Risk urgency, not A, Risk appetite. The explanation is correct as written.8/19/131st
7328Text correction: Error in discussion of CMMI,The first sentence after the numbered list, You can measure your organization�s maturity regarding project management practice as a whole, and you can take it one step further and measure maturity in each of the nine Knowledge Areas. should read: can take it one step further and measure maturity in each of the ten Knowledge Areas.
App A579Text correction: Incorrect answer to Chapter 7 Review Question 8,The correct answer is C, not B as given. The explanation is correct as writen.11/15/131st