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People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals

People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals

Danny M. Goldberg, Manny Rosenfeld

ISBN: 978-1-118-92537-9

Jul 2014

192 pages

$29.99

Description

Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills.

People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments.

In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include:

  • Conflict Management
  • Coaching and Mentoring
  • Building an Effective Team and Team Dynamics
  • Team Leadership
  • Partnering and Relationship Building
  • Effective Meeting Practices
  • Brainstorming and Multivoting
  • Assessing Corporate Culture
  • Active Listening
  • Non-verbal Communications
  • Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

Foreword ix

Preface xi

Acknowledgments xv

Chapter 1 The People-Centric Journey Begins 1

People-Centric (P-C) Skills aim to improve all aspects of personal interactions, relationship development, and communications.

These skills are as essential to success as are the technical skills. The People-Centric Skills include, but are not limited to: communication in all mediums, conflict resolution, active listening, leadership, mentoring and coaching, establishing business relationships, effective teaming and team dynamics, consensus building, nonverbal communications and body language, assessing corporate culture, etc.

Chapter 2 Agreeing to the Plan 11

Generating and prioritizing ideas within a group

Brainstorming

Multivoting

Avoiding Groupthink

Chapter 3 Corporate Culture Mentoring 33

Mentoring

Assessing Corporate Culture

Chapter 4 Managing Conflict with Difficult Executives 45

Conflict Management

Effective Meetings

Chapter 5 Coaching a Leader to Form a Team 73

Coaching

Leading Special-purpose Teams

Situational Leadership Model

Facilitator Role

Team Sponsor Role

Team Member Role

Chapter 6 Team Dynamics: Setting the Foundation for Success 95

Team Dynamics

Stages of Team Development

Team Ground Rules

Team Mission Statement

Building Consensus

chapter 7 Communicating to Build Relationships 131

Relationship Building

Promoting the Role of Internal Audit

Optimized Listening Skills

Active Listening

Building Trust

Nonverbal Communications

Chapter 8 Continuing the People-Centric Journey 157

About the Authors 165