Part I: The Landscape for Performance Dashboards.
Chapter 1: What Are Performance Dashboards?
The Context for Performance Dashboards.
Composition of Performance Dashboards.
Performance Management Architecture.
Chapter 2: The Role of Business Performance Management.
A Framework for BPM.
Chapter 3: The Role of Business Intelligence.
The Value of Business Intelligence.
Business Intelligence Landscape.
Chapter 4: Assessing Your Organizational Readiness.
Chapter 5 Assessing Your Technical Readiness.
Business Intelligence Maturity Model.
Part II: Performance Dashboards in Action.
Chapter 6: Types of Performance Dashboards.
Differentiating Performance Dashboards.
Performance Dashboard Trends.
Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.
Benefits of Operational Dashboards.
Quicken Loans’ Dashboards.
Quicken Loans’ BI Architecture.
Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.
Benefits of Tactical Dashboards.
Next-Generation Business Intelligence.
Characteristics of Tactical Dashboards.
Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.
Benefits of Strategic Dashboards.
Deploying Strategic Dashboards.
Part III: Critical Success Factors: Tips from the Trenches.
Chapter 10: How to Launch the Project.
Selling the Project.
Where to Start?
Create a Strong Team.
Chapter 11: How to Create Effective Metrics.
Tools of Change.
Chapter 12: How to Design Effective Dashboard Screens.
General Guidelines for Managing the Design Process.
Specific Guidelines for Creating the Visual Interface.
Chapter 13: How to Link and Integrate Performance Dashboards.
Approaches to Integration.
Chapter 14: How to Align Business and IT.
Chapter 15: How to Ensure Adoption and Manage Performance.
Strategies to Ensure Adoption.
Performance Management Strategies.
Appendix: Criteria for Evaluating Performance Dashboards.